What are the responsibilities and job description for the Shift Manager position at KFC?
Position Mission : The mission of the Shift Manager is to ensure that all safety and quality standards are met while leading and coaching the team to deliver exceptional service. This role involves overseeing daily operations, resolving conflicts, and ensuring that team members are held accountable for their tasks.
Responsibilities Include :
- Ensure safety and quality standards are met consistently.
- Verify that team members are washing hands correctly and adhering to standards.
- Complete food safety checklists regularly.
- Coach team members through conflicts and be a role model.
- Hold team members accountable for 'Own your zone' tasks.
- Conduct zone walks to ensure tasks are being completed.
- Review deployment chart and ensure team members are in the right places.
- Execute back-of-house (BOH) shift change procedures.
- Complete assessments of each zone.
- Plan and assign breaks for team members.
- Post daily goals and use the SWS form.
- Ensure all dishes and back-of-house areas are clean.
Required Skills, Knowledge and Abilities :
Physical Demands :
The duties of this position may change from time to time. Alvarado Restaurant Nation reserves the right to add or delete duties and responsibilities at the discretion of Alvarado Restaurant Nation. This position is descriptive and is intended to describe the general level of work being performed. It is not intended to be all-inclusive.
Alvarado Restaurant Nation is proud to be an Equal Opportunity Employer of Minorities, Women, Protected Veterans, and individuals with Disabilities and does not discriminate based on gender identity or sexual orientation.
