Sr. Analyst, QA

What You’ll Be Serving Up

You will play a critical role in guaranteeing the quality and safety of KFC’s food sourcing, ensuring our products always meet the highest standards, in line with KFC’s specifications and requirements. Your mission will be to safeguard our customers and our brand by conducting compliance audits, responding to violations, expertly handling crisis communications, and maintaining the team’s training and proficiency.

Here’s How You’ll Spice Things Up

Enhancing the food safety and quality assurance programs

• Maintain food safety excellence by leading Distribution Center (DC) food safety and quality audits, overseeing compliance with Yum! Global food safety standards, and driving continuous improvement in barcode scan rates, temperature monitoring, and aged credit resolution.
• Enhance the quality assurance program by developing business intelligence tools to analyze DC hotline data and proactively communicate trends to RSCS, DC partners, and Product Managers.
• Support restaurant operations by managing the Food Safety & Quality Assurance Hotline, documenting issues, conducting follow-ups, and ensuring timely resolution of product quality and safety concerns.
  
  
  

Ensuring team proficiency and standards compliance

• Up-skill the food safety team by partnering with HR, Operations, and Training teams to develop food safety training materials and release monthly communications on best practices for preventing FSCC violations.
• Uphold adherence to Yum! Corporate standards by maintaining up-to-date FSCC content and ensuring timely communication across the system.
• Build the team’s knowledge and proficiency by coordinating training and coaching for QA team members and Help Desk partners responsible for handling product quality and safety emergencies.
• Maintain comprehensive visibility of QA performance by working closely with the Operations team to track FSCC failures, responding to deviations with warning letters, and escalating violations to the Legal team as necessary.
  
  
  

Managing responses to crises

Safeguard the brand and business continuity by facilitating responses to crisis product removals, including the development of the communication strategy and content, coordination of rapid restaurant outreach, and confirmation of 100% response rates with timely credit processing.

What You Bring To The Table

• Education:
  
• Bachelor’s degree from an accredited 4-year university, preferably in a technical/science-related field.
  
• Experience:
  
• 5 years of relevant work experience with a Bachelor’s or 3 years of experience with a Master’s.
• Prior experience in food industry, specifically QSR, preferred.
  
• Skills:
  
• Strong team player that contributes to a positive and productive team environment; able to build strong relationships with teammates and stakeholders to deliver on day-to-day mission.
• Excellent oral and written communication skills with the ability to present effectively.
• Strong analytical skills to gather, analyze, and interpret data.
• Strong organizational skills to manage workload and schedules effectively.
  
• Mindset:
  
• Relentless in the pursuit of excellence and maintaining high standards.
• Resourceful and adaptive in ambiguous situations with a proven ability to operate “in the grey.”
• Resilient in the face of obstacles and persistent in driving towards results.
• Thrive in a collaborative environment.
  
  

KFC Corporation, based in Louisville, Kentucky, is one of the few brands in America that can boast about having a rich, 60-year history of success and innovation. In fact, KFC is the world's most popular chicken restaurant chain and a division of Yum! Brands, the world’s largest restaurant company.

Yum! Brands, Inc., based in Louisville, Kentucky, has over 45,000 restaurants in more than 135 countries and territories and is one of the Aon Hewitt Top Companies for Leaders in North America. In 2018, Yum! Brands was recognized as part of the inaugural Bloomberg Gender-Equality Index. The company’s restaurant brands – KFC, Pizza Hut and Taco Bell – are global leaders of the chicken, pizza and Mexican-style food categories.

More important than our size is our commitment to breakthrough innovation and the success of our employees. We're proud of the unique culture we've built, one where everyone can be their best self, make a difference and have fun! We believe in our people, trust in their positive intentions, encourage ideas from everyone, and have actively developed a workforce that is diverse in style and background.