AVP, Application Maintenance and Support

Responsibilities

Kforce is working with one of the largest super-regional insurers in the country in search of an AVP, Application Maintenance and Support, to join their team! This client offers pension plans, a strong 401K match, and they have excellent retention! This is a highly visible role reporting into the CIO. The primary work location is in Edison, NJ, a hybrid work schedule will be accommodated. The purpose of this job is to provide technical project management and leadership on application maintenance and support of multiple applications, including Guidewire, GhostDraft, API, ImageRight, and Data Lake solutions. Responsibilities:

• Drive resolution to Problems, Incidents, and Outages Impacting Underwriting and Billing applications by coordinating activities with aligned IT employees, Production Support Contractors, and the Help desk support team
• Partner with Business (Underwriting and Billing) and IT (Development, QA, IT Operations and Helpdesk) to drive resolutions
• Serve as Business Relationship Manager for a team and vendor Developers and testers within the IT department. This team specializes in Guidewire, GOSU, .NET, Core Java, XML, SQL, GhostDraft, and other niche technologies
• Lead maintenance and security projects for IT applications by coordinating with IT Operations and Application Development teams
• Coordinate the Release Management process with other Release Managers, Approvers, Developers, and IT infrastructure team
• Serve as the Interface with enterprise resources including IT operations to drive and coordinate projects. Interface with vendor representatives for 3rd party applications while coordinating maintenance and security upgrades and resolving system outages
• Ensure the development and implementation of problem trackers and small changes
• Drive resolution to outages and performance issues including rotation of resources on call
• Collaborate with IT management in project planning to understand resource needs
  
  

Requirements

• Bachelor's or Master's degree in Computer Science/Information Technology or equivalent is required
• Minimum of 12 years of experience in application development, maintenance and support is required
• Minimum of 12 years in financial or Insurance Industry is required; Commercial Insurance lines of business product experience is preferred
• Minimum of 7 years of application maintenance and support experience leading teams in agile environment is required
• Experience with the project lifecycle and the application development lifecycle
• Experience with staff augmentation within the IT Industry
• Experience leading a team of application developers
• Experience with providing guidance and direction to staff
• Experience in initiating, conducting and facilitating discussions with multiple stakeholders, and ability to translate the results and issues at hand to the business and to the IT teams
• Knowledge of design and programming techniques
• Knowledge of version and revision control practices and procedures
• Strong written and verbal communication skills with the ability to interact with all levels within the organization
• Excellent written and verbal communication skills
• Familiarity with ITIL framework and production workflow tracking software and Jira
• Willing to travel to NJ or NY office location for project needs
  
  

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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