Client Support Specialist

Responsibilities

Kforce has a client in Philadelphia, PA that is seeking to add a Client Support Specialist to join their team. Summary: You will be the primary point of contact for our clients, ensuring their needs are met and exceeded. Your mission is to build and nurture strong, long-lasting relationships while identifying opportunities to grow our business. Key Responsibilities:

• Client Support Specialist will serve as the primary liaison between the company and assigned clients
• Develop and maintain strong relationships with clients, understanding their goals and challenges
• Identify upselling and cross-selling opportunities to maximize account growth
• Collaborate with internal teams to ensure the timely delivery of products and services that meet client expectations
• As a Client Support Specialist, you will monitor client satisfaction and address any concerns proactively
• Prepare and deliver regular performance reports and presentations to clients
• Stay updated on industry trends and competitive activities to provide valuable insights to clients
  
  

Requirements

• Proven experience as an Account Manager, Sales Representative, Client Support Specialist or similar role
• Proficiency in CRM software and Google Workspace
• Excellent communication and interpersonal skills
• Strong problem-solving abilities
• Ability to manage multiple accounts and projects simultaneously
  
  

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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