What are the responsibilities and job description for the CMM Analyst position at Kforce Inc?
Responsibilities
Kforce has a client that is seeking a CMM Analyst in Orlando, Fl. Overview: The Reporting Specialist will lead collaboration with key customers and stakeholders to maintain existing reports and develop new operational reports for Direct Marketing. This includes data reporting, maintaining consistent definitions of productivity measures and serving as the source of all Marketing Contact Management information required by internal customers. They will learn key business objectives, timeframes, and requirements associated with each reporting goal and task to become a reporting process and system expert. The Senior Reporting specialist will become the Direct Marketing Contact Management System data expert. Specialists are expected to gain a thorough working knowledge of Direct Marketing's data reporting policies and procedures as well as client requirements, expectations and metrics related to reporting. The Reporting Specialist will adapt quickly to any changes in the reporting process. You will troubleshoot issues, validate data and report issues that might impact data and take personal responsibility for solving and finding solutions. The ideal candidate will understand database principles, processes, technologies, and tools such as Microsoft SQL Server, Cognos, SSRS, and Tableau Reports. The ideal candidate will give attention to detail and process, follow-through, technical knowledge, ability to quickly learn and demonstrate multi-tasking capabilities and proven success in fast paced environment.
Requirements
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
By clicking “Apply Today” you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.
Kforce has a client that is seeking a CMM Analyst in Orlando, Fl. Overview: The Reporting Specialist will lead collaboration with key customers and stakeholders to maintain existing reports and develop new operational reports for Direct Marketing. This includes data reporting, maintaining consistent definitions of productivity measures and serving as the source of all Marketing Contact Management information required by internal customers. They will learn key business objectives, timeframes, and requirements associated with each reporting goal and task to become a reporting process and system expert. The Senior Reporting specialist will become the Direct Marketing Contact Management System data expert. Specialists are expected to gain a thorough working knowledge of Direct Marketing's data reporting policies and procedures as well as client requirements, expectations and metrics related to reporting. The Reporting Specialist will adapt quickly to any changes in the reporting process. You will troubleshoot issues, validate data and report issues that might impact data and take personal responsibility for solving and finding solutions. The ideal candidate will understand database principles, processes, technologies, and tools such as Microsoft SQL Server, Cognos, SSRS, and Tableau Reports. The ideal candidate will give attention to detail and process, follow-through, technical knowledge, ability to quickly learn and demonstrate multi-tasking capabilities and proven success in fast paced environment.
Requirements
- 4 years of experience any of Cognos Reports, SSRS Reports, Tableau Reports, and ability to learn technology quickly
- Reporting experience
- Call center experience
- Reporting experience with CXOne
- Working knowledge of applications such as MS Office (Excel, Access, PowerPoint), MS SQL and Stored Procedures
- Knowledge of call center business
- Analysis and logic skills
- Strong interpersonal skills in dealing with a diverse population
- High customer service orientation
- High level of integrity, honesty, and judgment
- Ability to respect and ensure strict confidentiality of customer data
- Demonstrated multitasking capability and proven success in fast paced environment
- Strong attention to detail and desire to follow procedures
- Strong verbal and written communication skills
- Troubleshooting skills
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
By clicking “Apply Today” you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.
Salary : $40 - $45
