What are the responsibilities and job description for the Configuration Analyst position at Kforce Inc?
Responsibilities
Kforce has a client in Johnston, RI that is seeking a Configuration Analyst. Responsibilities:
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
By clicking “Apply Today” you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.
Kforce has a client in Johnston, RI that is seeking a Configuration Analyst. Responsibilities:
- Configuration Analyst will learn Internal and Relevant external software products features, capabilities, interdependencies across multiple areas, configurability, and security to provide excellent technical support
- Performs configuration, troubleshooting, testing and analysis tasks as well as supporting day to day business operations of SharePoint online based and other SASS Types of software applications
- Responds to incident tickets received from the service desk as well as process change requests and services requests, as applicable; Escalates issues to the next level support groups and coordinates and resolves as necessary
- Maintenance may include support of end users in specific areas or process, reconciliations and reporting within the system
- As part of the team, maintains clear, concise and accurate documentation for software products, processes, and configurations; Comfortable independently collaborating with stakeholders and strong ability to self-organize tasks
- Ensure documentation is kept up-to-date and in the proper shared, accessible location
- Associate degree in Technology or relevant certifications
- Experience providing technical support for Software applications built on SharePoint Online in a must; Should have excellent understanding of Webparts, comfortable with custom configurations and researching, implementing new features/functionality
- Programing experience in Scripting Languages like JavaScript or TypeScript would be highlight preferred
- Experience in an Agile environment and familiarity with Scrum
- Familiarity with Instagram, Twitter, LinkedIn, Google for Business Google Search Console, and Google Analytics is desirable
- Can communicate effectively and work as a team member both within the product enablement and across other groups in support of goals & objectives and has excellent customer service skills along with strong verbal and written skills
- Strong organizational, analysis and troubleshooting skills; They hold themselves accountable for the quality and timeliness of their work
- Experience working with Qualtrics is preferred or relevant experience on similar products like Survey Monkey, Survey Sparrow is desirable
- HTML, CSS
- Microsoft SharePoint Online
- Microsoft Office 365
- Qualtrics or similar products like Survey Monkey or Survey Sparrow
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
By clicking “Apply Today” you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.
