Encompass Admin

Responsibilities

Kforce has a client that is seeking an Encompass Admin in South Portland, ME. Responsibilities:

• Encompass Admin will manage integrations with third-party systems and services, such as credit reporting agencies, compliance tools, document management systems, and electronic signature platforms, ensuring seamless data flow between Encompass and these external systems for efficiency and compliance purposes
• Create and maintain Loan Programs to ensure accurate guidelines, Loan Template settings, and document sets are available for all loan products
• Manage help desk requests from internal users while troubleshooting issues and clearing tickets in a timely manner, escalating items to ICE Mortgage Technology tech support as needed
• Create and maintain report library and build custom reports as necessary for business groups
• Maintain business rules for data entry, workflow progression and regulatory compliance as requested by each business group
• Support business with reporting for regulatory examinations including electronic submission of data to regulatory agencies. Examples of some reports are the Mortgage Call Reports and HMDA Reporting
• As an Encompass Admin, you will perform routine maintenance tasks such as system updates, patches, and upgrades to ensure the Encompass LOS is running smoothly and securely. This also includes monitoring system performance and addressing any technical issues that arise
• Demonstrate a high level of personal commitment and accountability to the business with a focus on quality and customer service
• Work in a team environment, and communicate positively with team members, peers, customers, and vendors
  
  

Requirements

• Bachelor's degree directly related to the position or equivalent, preferred
• Minimum five years of experience directly related experience in the full spectrum of Employee Relations matters in multi-state/multi-site organization(s)
• A minimum of two years of experience with Encompass Loan Origination System (LOS) or comparable LOS required
• Prior experience working in the mortgage industry or financial services preferred
• Must be able to handle confidential matters with discretion
• Excellent interpersonal communication skills required
• Encompass Certified Administrator preferred
• Moderate level of proficiency with data entry, Microsoft Word, Excel, and PowerPoint
• Strong verbal and written communication skills; strong editing and proofreading skills
• Strong detail orientation
• Strong sense of urgency and responsiveness
• Ethical team player with a commitment to company values
• Excellent verbal and written communication skills
• Highly organized and detail-oriented; Ability to work in a fast-paced, metrics-driven environment required
• Proficiency in Wiki, collaborative cloud-based programs, and third-party software applications required
• Ability to organize and manage multiple priorities simultaneously
• Ability to research information, including validating the data and applying it in accordance with company policy
• Ability to deliver exceptional and supportive internal customer service and build relationships with employees and management
• Ability to think critically, including the ability to evaluate facts and data to draw conclusions and determine the downstream impact of decisions and associated risks
• Commitment to company values
• Customer Service - Proactive attention to each person
• Integrity - Do and say what's right
• Respect - Treat others with dignity
• Collaboration - Listen and work together
• Learning - Seek knowledge and strive for improvement
• Excellence - Deliver the unexpected
  
  

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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