Field Service Technician

Responsibilities

Kforce has a client in Milwaukee, WI that is seeking a Field Services Technician. Responsibilities:

• Under general supervision, the Field Services Technician provides high level user information and support for PC hardware applications throughout the organization
• PC desktop installations, upgrades, changes, and de-installations
• Coordinates with the Technical Infrastructure Team to ensure proper implementation of all IS operations
• Monitors, troubleshoots, and responds to technical computer hardware and software problems
• Follows-up, updates, and escalates user-reported problems using trouble tracking system
• Reports findings to Field Services leadership as needed
• As a Field Services Technician, you will provide status reports, project plan reports, and problem summaries as required
• Documents status of desktop devices following established procedures
• Evaluates existing PC equipment and makes recommendations for upgrades
• Installs and configures computer hardware throughout the company network environment
• Installs software (including software licenses) on PCs throughout the company network environment
• Performs testing and verification of software updates and upgrades to ensure accurate and timely installations
• Monitors, troubleshoots, diagnoses, and corrects computer hardware and software problems
• Provides user support on a daily basis
• Establishes and maintains effective working relationships with members of the Field Services team
• Monitors ticket workflow and works with the Service Center and Field Services team to provide timely and effective service to customers
• Tests and implements hardware and software solutions for facility locations, in direct response to approved user requests
• Assigns and performs adds, moves and changes to current infrastructure and equipment as required
• Supports users in accomplishing daily job responsibilities
• Assists users in resolving operational issues and problems
  
  

Requirements

Able to perform the following duties:

• Follows department standards for setup, deployment and documentation of hardware
• Assists IMS department in maintaining information on computer hardware and peripherals, operating system software, application system software, operation manuals, and user documentation manuals for the department
• Follows-up, updates, and escalates user reported problems using trouble tracking system
• Provides status reports, project plan reports, and problems summaries as required
• Follows department standards for coordination, execution and documentation of hardware moves
• Responds positively to user requests for information
• Receives, verifies, and secures hardware deliveries as requested by users
  
  

Working Conditions

• Normal office environment where there is no reasonable potential for exposure to blood or other high risk body fluids
• May need to squat, bend, or kneel and may need to reach overhead
• Must be able to walk or stand over 80% of the assigned work period
• Must be able to lift, push, pull, and position hardware weighing up to 50 pounds, using proper body mechanics
• Recognizes when assistance is needed to lift or move hardware
  
  

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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