What are the responsibilities and job description for the Field Technician position at Kforce Inc?
Responsibilities
Kforce has a client in Lenexa, KS that is looking for a Field Technician for an onsite, six-month contract to hire opportunity. Responsibilities:
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
By clicking “Apply Today” you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.
Kforce has a client in Lenexa, KS that is looking for a Field Technician for an onsite, six-month contract to hire opportunity. Responsibilities:
- Field incoming support requests (phone and tickets)
- Field Technician will triage and resolve support requests as necessary
- Escalate advanced issues to appropriate support team
- Maintain excellent records of work completed
- Perform tests validating resolutions provided
- Engage all tickets assigned within internal SLAs
- Manage, execute, and document project work
- Produce written Knowledge Articles
- Perform advanced diagnosis of client devices and branch office equipment
- As a Field Technician, you will travel to remote offices and execute onsite work
- Front costs associated with travel and onsite project work
- Effectively communicate and execute work while face to face with our operations business partners in their offices
- Self-directed engagement of support requests and projects
- At least 3 years of Technical Support experience
- Exceptional customer service skills
- Foundational understanding of Microsoft Office and Windows operating systems
- Foundational understanding of networking protocols and equipment
- Ability to document work completed in coherent and professional manner
- Basic understanding of server/client relationship
- Basic hardware and software troubleshooting ability
- Basic experience supporting and configuring mobile devices
- Intermediate to advanced understanding of server/client relationship
- Intermediate administration of Active Directory
- Basic administration of technical management platforms (i.e. Mitel, Solar Winds, Cisco Meraki Dashboard)
- Intermediate understanding of structured cabling and equipment racking practices
- Provide mentoring to IT Technicians
- Intermediate software and Operating System troubleshooting ability
- Advanced client hardware troubleshooting
- Ability to execute remote and onsite/in person technical support
- Technical equipment ordering
- Ability to organize, prioritize and execute project work both remote and onsite
- Deploy Operating System images and install and configure common software
- Complete data and profile migrations with high level of touch
- Intermediate understanding of routing, switching, and common networking concepts/protocols including TCP/IP, Ports, DNS, DHCP, LAN/WAN, VPN, etc.
- Ability to deploy and configure Server OS following documentation
- Ability to travel up to 25% of the time, fronting cost to be reimbursed
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
By clicking “Apply Today” you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.
