Incident Response Manager

Responsibilities

Kforce has a client that is seeking an Incident Response Manager in Tampa, FL. Summary: As an IT Incident Response Manager, you will be a key player in our newly established in-house IT support team. You will manage and resolve IT incidents, ensuring minimal disruption to our operations. This role is ideal for individuals starting their IT careers with a passion for technology and infrastructure. Key Responsibilities:

• The Incident Response Manager will manage and resolve IT incidents escalated from the customer service team
• Collaborate with third-party vendors currently handling initial calls and ticketing
• Transition from ServiceNow to Fresh Service for ticket management
• As an Incident Response Manager, you will provide exceptional customer service and maintain high communication standards
• Take initiative to find solutions and improve incident response processes
• Work closely with the customer service team to ensure seamless support
  
  

Requirements

• Entry-level IT experience or relevant certifications (no specific certifications required)
• Strong interest in technology and IT infrastructure
• Inquisitive mindset with a proactive approach to problem-solving
• Excellent communication skills and the ability to work well with people at all levels
• Strong customer service orientation
• Ability to work in office M-Thursday
  
  

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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