IT Administrator

Responsibilities

Kforce has a client in Coppell, TX that is seeking an IT Administrator. Responsibilities:

• Handle customer expectations (both internal staff and residents) regarding IT services, identify gaps between customer needs and IT capabilities, and find innovative solutions to bridge those gaps
• Deliver high levels of customer service with a positive, outgoing approach to service delivery
• Provide periodic technology training sessions with staff and residents
• Ensure the overall technical health and stability of the assigned community, including remote locations, and maintain high levels of resident and team member satisfaction
• Coach and encourage business stakeholders on the potential use of technologies that add value to business units
• Represent and communicate business unit managements technology needs to the wider IT department
• Vendor management to coordinate with key vendors to diagnose and troubleshoot complex technical issues, holding them accountable for SLAs
• Own and facilitate timely root cause analysis for community level severity 1 and 2 outages, including follow-up communication to affected team members and/or residents
• Coach and mentor junior team members, resident volunteers, and first level help desk support team on resolving incidents, escalating complex tickets, and communicating updates effectively
• Gain a deep understanding of the technical infrastructure at all communities, including core applications, network connectivity, Wi-Fi capabilities, and service issues
• Lead local project efforts for community technical improvements and contribute to enterprise-wide IT initiatives
• Research, define, and document IT support processes and procedures, including incident management, problem management, change management, and asset management
  
  

Requirements

• Bachelor's degree in Management Information Systems, Computer Science, or Business preferred
• Advanced Professional certification (e.g., MCDT, MCSE)
• 5-8 years of IT infrastructure experience with demonstrated progression of skills and responsibilities
• Experience providing IT support in the healthcare industry is a plus
• Ability and willingness to work in an environment providing 24x7x365 support to our communities
  
  

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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