What are the responsibilities and job description for the IT Process and Change Management Analyst position at Kforce Inc?
Responsibilities
Kforce has a client that is seeking an IT Process and Change Management Analyst in Miami, FL (Florida). Duties & Responsibilities:
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
By clicking “Apply Today” you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.
Kforce has a client that is seeking an IT Process and Change Management Analyst in Miami, FL (Florida). Duties & Responsibilities:
- Collaborate with various IT and business departments to thoroughly understand, analyze, and document existing IT processes using tools such as Visio, Lucidcharts, and other process mapping platforms
- Identify process inefficiencies, redundancies, and opportunities for optimization, creating actionable recommendations to enhance workflows and performance
- Lead efforts to develop, refine, and standardize IT processes in alignment with ITIL principles, business goals, and compliance requirements
- Draft detailed process documentation, policies, and procedures while ensuring clarity, accuracy, and accessibility for relevant stakeholders
- Communicate process changes and their implications effectively across management, staff, and external stakeholders through documentation, presentations, and training sessions; Leverage the ServiceNow platform to support process management, governance, and reporting activities
- Ensure accurate tracking of workflows, maintain dashboards for performance monitoring, and generate actionable insights for decision-making
- Review IT Change Requests to confirm compliance with the Change Management policy, assessing potential risks and impacts to minimize disruptions to operations
- Facilitate change control meetings, collaborating with stakeholders to evaluate proposed changes and ensure alignment with organizational priorities
- Conduct regular process audits to evaluate effectiveness, identify areas for improvement, and recommend enhancements to streamline operations
- Coordinate training programs for IT staff to ensure proper adoption of new processes and operational readiness for changes
- Perform other job-related functions as assigned
- Bachelor's degree in Computer Science, MIS or related field of study
- 3 years of relevant experience or combination of education, training and experience
- Experience participating in IT-enabled change projects and processes
- Working knowledge of ServiceNow experience required
- Knowledge of ITIL principles
- Knowledge of Dev/Ops practices
- Background in process standardization and improvement efforts Knowledge of ServiceNow Platform and capabilities
- Proficient in data base modeling, including design of relationships, data flows and conceptual and logical data models, data dictionaries
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
By clicking “Apply Today” you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.
Salary : $38 - $52
