What are the responsibilities and job description for the IT Service Desk Specialist position at Kforce Inc?
Responsibilities
Kforce has a client in Tampa, FL that is seeking an IT Service Desk Specialist. Responsibilities:
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
By clicking “Apply Today” you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.
Kforce has a client in Tampa, FL that is seeking an IT Service Desk Specialist. Responsibilities:
- Serve as the first point of contact for IT support within the organization, providing timely and effective resolution to issues via phone, email, or in person
- Troubleshoot and resolve hardware (PCs, laptops, printers, etc.) and software (Windows, macOS, Microsoft 365, etc.) problems
- Assist with basic network connectivity issues such as internet access, VPN, and Wi-Fi troubleshooting
- Create, manage, and resolve service tickets in the IT ticketing system (e.g., ServiceNow, JIRA, EasyVista)
- Prioritize, escalate, and follow up on tickets as needed to ensure prompt resolution
- Document detailed troubleshooting steps and solutions within ticketing systems to maintain clear communication and knowledge-sharing across the team
- Perform account management tasks such as creating, modifying, and disabling user accounts in Active Directory, Microsoft 365, and other relevant systems
- Support password resets, multi-factor authentication (MFA), and access requests
- Assist with hardware deployments, repairs, and maintenance of IT equipment such as desktops, laptops, printers, and mobile devices
- Install, configure, and troubleshoot software applications across multiple platforms (Windows, macOS, and mobile OS)
- Provide remote support to users in satellite offices or work-from-home employees using remote access tools
- Conduct on-site support, when necessary, to address hardware and infrastructure issues at the local office or data center
- Assist in the creation of technical documentation, user guides, and FAQs for common support issues
- Provide end-user training and guidance on new systems, upgrades, or procedures as needed
- Associate's or Bachelor's degree in Information Technology, Computer Science, or related field preferred, but equivalent work experience may be considered
- CompTIA A
- Microsoft Certified: Fundamentals (MS-900, AZ-900, etc.)
- ITIL Foundation
- 1-3 years of experience in IT help desk, service desk, or technical support roles
- Hands-on experience with troubleshooting hardware, software, and network issues
- Familiarity with ticketing systems (ServiceNow, Jira, EasyVista) and remote support tools (TeamViewer, Remote Control, etc.)
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
By clicking “Apply Today” you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.
Salary : $20 - $25
