Junior Software Engineer - AWS Connect Specialist

Responsibilities

Kforce has a client that is seeking a Junior Software Engineer - AWS Connect Specialist in Addison, TX. Summary: In this role, you will play a vital role in the IT organization by supporting the development of innovative cloud-based contact center solutions. This position is essential for enhancing customer service capabilities, improving operational efficiency, and driving higher customer satisfaction. By working closely with experienced engineers and stakeholders, this role contributes to the overall strategic goals by ensuring that our technology solutions are robust, reliable, and aligned with business objectives. The successful execution of projects in this area will lead to improved customer interactions and streamlined processes across the organization. Responsibilities:

• Assist in developing AWS Connect-based contact center solutions, ensuring performance and reliability
• Support integrations between AWS Connect and Lambda, DynamoDB, API Gateway, S3, SNS, SQS, and other AWS services
• Help create and optimize custom contact flows, real-time analytics, and AI-driven automation to enhance customer experience
• Work closely with senior engineers, product managers, and business stakeholders to understand technical requirements
• Participate in code reviews, Agile development processes, and sprint planning
• Learn and apply security best practices and compliance requirements (PCI-DSS, GDPR, etc.)
• Assist in integrating AWS Connect with CRM systems, third-party APIs, and enterprise applications
• Support automation of deployments and infrastructure provisioning using Terraform
• Help monitor AWS Connect performance using CloudWatch, logging tools, and real-time insights
• Troubleshoot and resolve AWS Connect issues to maintain operational integrity and customer satisfaction
  
  

Requirements

• Bachelor's degree in Computer Science or Computer Engineering; AWS Certification preferred
• 2-5 years of experience in software development (internships, projects, or professional experience)
• Experience with Python, Node.js, C#, or Java for backend development
• Familiarity with AWS services, particularly AWS Connect
• Basic understanding of RESTful APIs, cloud computing, and security best practices
• Strong problem-solving skills and ability to work in a collaborative team environment
• Eagerness to learn and grow in cloud-based development and AWS technologies
• Strategic thinking and the ability to contribute to the overall technology roadmap
• Strong interpersonal and communication skills a must; Ability to read, write, and speak in a professional manner
• Excellent analytical and problem-solving skills are essential
• Must possess a personal sense of urgency
• Superior customer service skills
• Excellent time management and organizational skills are required
• Excellent attention to detail
• Ability to effectively multi-task and adapt to changing business priorities
  
  

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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