What are the responsibilities and job description for the NOC Incident Manager position at Kforce Inc?
Responsibilities
Kforce has a client that is seeking a NOC Incident Manager in Littleton, CO. Responsibilities:
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
By clicking “Apply Today” you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.
Kforce has a client that is seeking a NOC Incident Manager in Littleton, CO. Responsibilities:
- NOC Incident Manager will own responsibility for end-to-end Incident Lifecycle Management (Sev 1 -4)
- Oversee the incident management process and team members involved in resolving the incident, as well as driving Ticket management analysis and follow-up until closure
- Assist with prioritizing/deprioritizing incidents according to their urgency and impact on the business
- Collaborate and escalate issues with the Advance Ops, Engineering and Vendor teams when critical/time sensitive support and resolution is needed
- Manage outage and emergencies, including the agreed assurance KPI's & SLA
- As a NOC Incident Manager, you will work in close collaboration across multiple functions within Dish: RF, Deployment and Integration teams, Tech Dev, Core, Cloud Infra, Network Engineering and Market teams
- Assist in tracking top issues and areas for continuous improvement and focus
- Drive resolutions for customer complaints (CXO) within service level agreements (SLAs) and ensure effective operational performance and management
- Own responsibility for Trouble Tickets updated with all the technical details, and troubleshooting MOP's and templates
- Maintain the National Level Availability >99.50%
- Manage internal, external and customer incident escalations and follow-ups as well as process adherence
- Bachelor's/Master's degree or equivalent
- Minimum of 8-10 years of telecom/wireless experience
- Experience managing 4G/5G NOC shift environments and troubleshooting activities
- Able to organize and prioritize dynamic schedules, balance teamwork loads and ensure incidents are managed quickly and efficiently to resolution
- Knowledge of 5G functional components (Core, RAN, Network, Transport, PaaS and gNB configurations)
- Motivated to grasp higher-level technology issues and troubleshoot to resolution
- Focused to work under pressure related to the scale of business impact and build strong working relationships both internally and externally
- Reliable, open and capable of working with minimum supervision
- Flexible, analytical thinker
- Enthusiastic and keen to learn new technologies and approaches
- Self-motivated, achievement-oriented with excellent people management skills and an ability to perform challenging tasks individually with ease
- Focused on being detail-oriented with strong organization skills
- Demonstrates ability to supervise and develop others
- Displays ability to work in a fluid atmosphere, handle multiple tasks and set priorities
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
By clicking “Apply Today” you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.
