Product Owner (ServiceNow)

Responsibilities

Kforce has a client that is seeking a Product Owner (ServiceNow) in Chicago, IL. Key Responsibilities:

• Product Owner (ServiceNow) will collaborate with Manager and other stakeholders to define and manage the product vision, roadmap, and priorities for the ServiceNow platform
• Support and improve agile processes by assisting with sprint planning, backlog grooming, and prioritization to meet critical milestones and deliverables
• Write and refine user stories, ensuring clear acceptance criteria are defined and aligned with stakeholder needs
• Partner with the team to break down work into actionable tasks and manage sprint execution, ensuring alignment with approach
• Collaborate with the agile teams to deliver high-quality, scalable solutions
• Work closely with the CMDB team to ensure a comprehensive inventory of hardware and software, supporting patching processes and infrastructure management
• As a Product Owner (ServiceNow), you will ensure readiness for major deliverables, such as the migration from Cherwell to ServiceNow, and assist in knowledge base article preparation and milestones leading into May
• Serve as the key liaison for prioritization across ITSM, CSM, and other modules within the ServiceNow platform
• Provide guidance and support to the team in the absence of a release lead or tester
  
  

Requirements

• ServiceNow certifications (e.g., Certified System Administrator, Certified Implementation Specialist) are strongly preferred
• 5 years of experience as a Product Owner, with a focus on ServiceNow
• Experience managing CMDB processes, workflows, and other integrations within the ServiceNow platform
• Strong understanding of agile methodologies, including sprint planning, backlog grooming, and user story development
• Excellent communication, prioritization, and leadership skills, with the ability to drive team alignment
• Familiarity with ITSM, HR, and Finance processes and how they align with ServiceNow
• Proven ability to collaborate effectively with cross-functional teams, stakeholders, and third-party vendors
  
  

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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