Sales Support Specialist

Responsibilities

Kforce has a client in Lindon, UT that is seeking a Sales Support Specialist. Responsibilities:

• Responsible for navigating the application process and assisting in solving customer issues during the onboarding process, providing data and guidance to the sales team to help assist in accelerating the onboarding process, and analyzing Partner and Underwriting Hold trends
• Partner with Relationship Managers and Sales Reps (ISCs), stay updated on new product launches, CRM updates, and suggest sales process improvements
• Primary focus is to support the sales team and enhance the onboarding experience
• Maintain multiple databases by entering new and updated customer and account information
• Obtain and prepare source data for entry by compiling customer and account information
• Maintain data entry requirements by following data program techniques and procedures
• Verify entered customer and account data by reviewing, correcting, deleting, or reentering data
• Resolve account deficiencies by corresponding with customer to obtain additional information
• Maintain sales operations by following policies and procedures and reporting needed changes
• Maintain customer confidence and protect sales/operations by keeping information confidential
• Combine and correct account data from multiple systems when information is incorrect or incomplete
• Become application process/customer onboarding subject matter expert for the sales organization
• Provide clear, concise, and professional communication with customers via inbound and outbound phone calls as well as email
• Consistently provide on-time outbound calls according to established schedule
• Other tasks as assigned by management
  
  

Requirements

• High School diploma/GED or equivalent
• 2 years of proven work experience as a sales support associate and/or data entry specialist
• Professional and clear communication skills - verbal and written
• Ability to quickly learn and adapt to changing technology and priorities
• Strong ability to analyze information and use logic, reasoning, and decision making skills
• Ability to multitask
• Self-starter, well-organized, strong attention to detail and thoroughness, and strong problem-solving abilities
• Ability to work effectively on a team, independently, and collaborate with other departments
• Proficient computer skills with quick typing abilities with accuracy
• Organization skills
• * Demonstrate the ability to provide a good customer experience by taking ownership of your workload and providing updates to your customer(s) throughout the entire onboarding process
• Keep a positive attitude and strive to achieve and retain a collaborative environment with internal customers
• Hands-on experience with CRM Systems
• Proficiency with Google Suites, DocuSign, and MS Excel
• In-depth understanding of sales principals and customer service practices
• Excellent communication skills
• Analytical and multi-tasking skills
• Ability to accurately type 50 words per minute
• Ability to quickly switch your focus
• Teamwork and motivational skills
  
  

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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