Salesforce Application Analyst

Responsibilities

Kforce has a client that is seeking a Salesforce Application Analyst in Boston, MA. Duties:

• Leads the discussion of business requirements and coordinates the translation of those business requirements into functional specifications for the software application; Offers recommendations for improvements in data collection, workflow, or other processes when possible
• Works closely with the application's vendor or developer to communicate the functional specifications, providing details to improve understanding
• Develops test plans and performs related software quality assurance tasks.
• Designs the training curriculum for the software's user community; Leads the development of end user documentation
• Provides ongoing support of the software applications by identifying and resolving issues, often as the point of escalation for more complex issues
• Provides high quality, customer-focused services
• Participates in regular team meetings to discuss team activities, issues, and updates
• Uses the Mass General Brigham values to govern decisions, actions, and behaviors; These values guide how we get our work done: Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk; And how we treat each other: Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth, Teamwork & Collaboration
• Other duties as assigned
  
  

Requirements

• Bachelor's degree required
• 5 years of healthcare information technology experience
• A combination of education and experience may be substituted for requirements
• Experience with the development, support, or operation of software applications in a healthcare setting
• Knowledge of the workflows and operations supported by the software application(s)
• Demonstrates fiscal responsibility by effectively using Mass General
• Excellent oral and written communication skills
• Demonstrated analytic and problem-solving skills
• Strong interpersonal skills to effectively communicate with both technical and non-technical staff
• Ability to learn quickly
• Knowledge of Agile framework methodology a plus
• Familiarity with Salesforce and Jira a plus
  
  

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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