What are the responsibilities and job description for the Senior IT Service Desk Specialist position at Kforce Inc?
Responsibilities
Kforce has a client in Denver, CO that is looking for a Senior IT Service Desk Specialist who is passionate about servant leadership and enjoys a fast-paced environment. Please apply today if you feel this is your next opportunity! Responsibilities:
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
By clicking “Apply Today” you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.
Kforce has a client in Denver, CO that is looking for a Senior IT Service Desk Specialist who is passionate about servant leadership and enjoys a fast-paced environment. Please apply today if you feel this is your next opportunity! Responsibilities:
- Senior IT Service Desk Specialist will provide global support for all teams, act as Tier 2 support specialist for theT1 team while tackling complex issues
- Act as a liaison between the service desk and Tier 3 support teams
- Although you will be actively responsible for your own tickets, you will also take lead in ticket trending analysis and creating knowledge base articles and communications to Service Desk teams as well as T3 and leadership
- Opportunity to help mentor, coach and educate Tier 1 Service Desk team members
- 3 years of experience in an IT Service Desk support role
- Knowledge of Windows 10/11 and Office 365 applications
- Knowledge of desktop and laptop hardware (Dell, MAC)
- Strong communication and interpersonal skills
- Leadership skills for assisting with coaching, training of the Tier 1 support teams
- Excellent problem solving, capable of working to deadlines, high level of attention to detail and have a keen desire to learn and progress
- Ability to provide tier 1 and tier 2 technical support
- Experience with ServiceNow
- Experience with Nexthink
- An understanding of ITIL and best practices
- Intune
- Windows 11
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
By clicking “Apply Today” you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.
