What are the responsibilities and job description for the Senior Telecommunications Technician position at Kforce Inc?
Responsibilities
Kforce's client in New York, NY is looking for a Senior Telecommunications Technician to support their team onsite 5 days a week, on a 6-month assignment. Responsibilities:
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
By clicking “Apply Today” you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.
Kforce's client in New York, NY is looking for a Senior Telecommunications Technician to support their team onsite 5 days a week, on a 6-month assignment. Responsibilities:
- Support the Telecom Manager in planning and implementing telecom projects from initiation to completion
- The Senior Telecommunications Technician will ensure timely delivery of telecom services and solutions
- Assess and recommend telecom service providers, hardware, and software
- Provide training to staff on telecom systems and ongoing technical support
- Maintain productivity by assisting the U/X team with telecom needs
- Travel to office locations across the five boroughs as needed
- Utilize ticketing systems to address inquiries, resolve issues, and perform onsite repairs
- Provide technical guidance on hardware, software, and telecom-related needs
- Create user-facing instructional documentation, including user guides and technical materials
- Conduct research and comparative analysis for end-user hardware and software solutions
- Participate in A/V projects and provide technical expertise to ensure continuity in operations
- Deliver excellent customer service by addressing inquiries and resolving issues promptly
- The Senior Telecommunications Technician will train staff on the use of telecommunication equipment
- Assist the Director of U/X and Manager of A/V with research, feedback surveys, and pilot projects
- Provide technical leadership, ensuring knowledge transfer to IT personnel
- Bachelor's degree with 3-5 years of experience in technical and end-user support, or equivalent education and experience
- Experience as a telecom technician or in a similar role
- Experience with Avaya Cloud, Spectrum Cloud, and Genesys Cloud technologies
- Experience with installation, configuration, and maintenance of voice, data, and video networks
- Knowledge of configuring, deploying, and troubleshooting Spectrum VOIP phones
- Able to perform routine inspections and preventive maintenance on VOIP and telecom equipment
- Strong understanding of telecommunications systems, protocols, and technologies (e.g., VOIP, fiber optics, DSL)
- Basic networking knowledge, including TCP/IP ports and basic routing fundamentals
- Troubleshooting skills for iOS and Android devices
- Excellent communication and interpersonal skills to interact with end users, IT teams, and organizational leadership
- Strong critical thinking, problem-solving, and decision-making skills
- Ability to work collaboratively with cross-functional teams and under pressure
- Commitment to integrity, confidentiality, and respect in all aspects of work
- Leadership skills, including delegation, accountability, and performance feedback
- Experience with audio/video amplification and cabling is a plus
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
By clicking “Apply Today” you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.
