What are the responsibilities and job description for the Service Desk Analyst position at Kforce Inc?
Responsibilities
Kforce has a client in Washington, DC that is seeking a Service Desk Analyst. Responsibilities:
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
By clicking “Apply Today” you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.
Kforce has a client in Washington, DC that is seeking a Service Desk Analyst. Responsibilities:
- Provide exceptional technical support and customer service and provide measurable results that demonstrate quality customer care and support
- Multi-task, prioritize, and organize all tickets, calls, and emails
- Utilize an incident management system for IMAC, Incident, Asset and Problem Management
- Responsible for creating, managing, troubleshooting, documenting and resolving/fulfilling incidents/requests in a timely manner
- Meet or exceed all agreed upon Service Level Agreements
- Provide periodic status updates to customers and properly document incidents
- Support audio-visual equipment for use in meetings, conferences, teleconferences and other gatherings
- Support mobile and landline telecommunication accounts, systems and hardware
- Record and/or maintain PCAOB tracked assets to ensure record accuracy and accountability
- Share knowledge by creating and maintaining procedural documents and technical instructions in the Service Desk team site
- Adhere to company and team-specific policies and procedures
- All aspects of Windows 10/11 and O365/M365
- Install/uninstall, troubleshoot, service, and maintain approved software
- Support end-user server based software consisting of COTS and in-house titles
- Bachelor's degree in Information Technology or a related field, or equivalent experience
- Minimum of 5 years relevant experience
- Experience with ServiceNow, SCCM, InTune, Office 365 and Azure AD a plus
- Strong customer service skills
- Detail-oriented, results-driven and process-oriented
- Outstanding reasoning capabilities & strong analytical skills
- Professional and effective verbal and written communication skills
- Familiarity with a variety of concepts, frameworks, best practices, and procedures within the IT
- Support Discipline experience: ITIL Framework; HDI Best Practices
- Ability to support end user and, to a lesser degree, back-end computer, related hardware and peripherals
- Ability to work effectively with minimal instruction on day-to-day work and general instructions on new projects or assignments
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
By clicking “Apply Today” you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.
Salary : $30 - $40
