What are the responsibilities and job description for the Service Desk Level - IT Technician position at Kforce Inc?
Responsibilities
Kforce has a client in Coral Gables, FL that is seeking a Service Desk Level - IT Technician. Responsibilities:
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
By clicking “Apply Today” you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.
Kforce has a client in Coral Gables, FL that is seeking a Service Desk Level - IT Technician. Responsibilities:
- Provides support to end users on a variety of issues; Identifies, researches, and resolves technical problems
- Tracks and monitors the problem to insure a timely resolution
- Assists in managing vendor relations in the supply and facilities areas
- Relies on instructions and pre-established guidelines to perform the functions of the job
- Works under immediate supervision
- Receiving, prioritizing, documenting and actively resolving end user help requests and incidents, as well as escalating tickets when appropriate to maintain SLA expectations
- Escalate problem (when required) to the appropriate level (Sys Admin, Infrastructure, Dev Ops)
- Assist with onboarding of new users
- Serve as the first contact with customers who need technical assistance via the phone, email and in person
- Provide technical assistance and support for incoming concerns and issues related to systems, software, and hardware
- Maintain technical documentation and service catalog on installation of software, configuration of hardware and problem troubleshooting
- Shows users basic computer functions and procedures such as how to use email, basic word processing, and other applications
- Educates users on security policy when violations are found in their PC; These policy violations are to be reported to the CISO
- Works closely with the Systems & Network staff to ensure that all user needs are met in a timely manner
- Actively promotes adherence to the company's End-User computing policies
- Reports urgent problems to the IT Department Managers
- Keep inventory of all equipment, software, and license users
- High School diploma/GED, technical certification or experience in computer technology or related field
- Comp TIA (A , Net , Sec ) preferred
- MCP (Microsoft Certified Professional)
- Proven experience as a help desk technician or other customer support role with a minimum of two (2) years related experience required
- Knowledge of commonly used concepts, practices, and procedures within the banking and technical field
- Extensive knowledge of Microsoft products (Windows 10/11, Office 365, Teams, etc.)
- Good communication skills and ability to work well in a team
- Keen attention to detail, including proficiency in clear and understandable ticket documentation
- Proficiency with IOS devices (iPhones, iPads, MACs)
- Ability to absorb and retain information quickly
- Flexibility to work a variety of shifts with minimal notice
- Experience in banking systems such as Jack Henry, Swift, Fedlink and Assist are desired but not required
- Able to speak, read and write English; Portuguese and Spanish preferred
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
By clicking “Apply Today” you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.
