What are the responsibilities and job description for the Service Desk Support Technician 2 position at Kforce Inc?
Responsibilities
Kforce has a client that is seeking a Service Desk Support Technician 2 in Green Bay, WI. This position is mostly remote (1-2 days onsite). There will be no time spent in the office or troubleshooting physical hardware onsite. Responsibilities: Front line Support - managing phone calls from customers and front-line users, creating tickets:
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
By clicking “Apply Today” you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.
Kforce has a client that is seeking a Service Desk Support Technician 2 in Green Bay, WI. This position is mostly remote (1-2 days onsite). There will be no time spent in the office or troubleshooting physical hardware onsite. Responsibilities: Front line Support - managing phone calls from customers and front-line users, creating tickets:
- More technical than Level 1 support
- They will be troubleshooting hardware
- Troubleshooting network issues
- Handling upgrades and troubleshooting mobile devices such as scanner guns
- 2 years of experience in the field or related area
- 2 years of experience in an Infrastructure Support or Service Desk role
- Experience or exposure to appropriate systems such as: Windows Desktop Operating Systems; Various brands of desktop, laptop, and other peripheral hardware
- A variety of application solutions (web, database, etc.) Infrastructure monitoring tools
- They will need to be customer centric/focused; Experience troubleshooting customer issues is a must
- Culture verses technical expertise; Looking more for a culture fit since this will be contract to hire
- They are trying to implement more and get better at documentation but someone who prefers structure might not thrive in that environment
- Looking for someone who is not afraid to -think outside the box- and work independently
- Need to be familiar with name brand ticketing system (AFG uses Fresh Service for ticketing), O365, MDM solutions (Intune, air watch, etc.)
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
By clicking “Apply Today” you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.
Salary : $20 - $28
