What are the responsibilities and job description for the Desktop Support Technician position at Kforce Technology Staffing?
Job Details
RESPONSIBILITIES:
Kforce has a client that is seeking a Desktop Support Technician in Fort Knox, KY.
Key Tasks:
* Desktop Support Technician will provide superior customer service to internal and external clients by maintaining local and remote computer systems and making sure all users are equipped with technology to support company goals
* Receive initial requests for service, provide telephone assistance and in person or remote assistance via computer in resolving reported problems; Open and update Support Requests based on phone calls and emails
* Diagnose and resolve problems in response to client inquiries
* Install Windows desktop systems and associated peripherals to include connecting equipment to other equipment and/or the network
* Service standard desktop and web-based applications
* Install equipment and software applications to include existing Windows-based devices, future or emergent functionality, and associated software and hardware peripherals including printers
* As a Desktop Support Technician, you will perform all physical customer-premise system move, add, change and replacement activity associated with deployment of new or upgraded software applications to include system connection, performance optimization, and application compatibility resolution
* Provide and maintain necessary documentation associated with information technology installation work and customer premise move, add, change and replace activity to ensure accurate government
REQUIREMENTS:
* 1-2 years of experience in Technical Support or equivalent experience
* Excellent team skills, written and verbal
* Demonstrate initiative and be results oriented with flexibility and tenacity
* Demonstrate the ability to continuously adjust priorities to reflect changing circumstances
* Strong dedication to provide quality customer service
* Effective problem-solving skills and inherent decision-making ability
* Ability to manage own projects including communications to customers as well as work as part of a larger team managed by a project manager
* DoD8570 IAT Level II (e.g.: Sec ), Windows
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
By clicking ?Apply Today? you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.
Kforce has a client that is seeking a Desktop Support Technician in Fort Knox, KY.
Key Tasks:
* Desktop Support Technician will provide superior customer service to internal and external clients by maintaining local and remote computer systems and making sure all users are equipped with technology to support company goals
* Receive initial requests for service, provide telephone assistance and in person or remote assistance via computer in resolving reported problems; Open and update Support Requests based on phone calls and emails
* Diagnose and resolve problems in response to client inquiries
* Install Windows desktop systems and associated peripherals to include connecting equipment to other equipment and/or the network
* Service standard desktop and web-based applications
* Install equipment and software applications to include existing Windows-based devices, future or emergent functionality, and associated software and hardware peripherals including printers
* As a Desktop Support Technician, you will perform all physical customer-premise system move, add, change and replacement activity associated with deployment of new or upgraded software applications to include system connection, performance optimization, and application compatibility resolution
* Provide and maintain necessary documentation associated with information technology installation work and customer premise move, add, change and replace activity to ensure accurate government
REQUIREMENTS:
* 1-2 years of experience in Technical Support or equivalent experience
* Excellent team skills, written and verbal
* Demonstrate initiative and be results oriented with flexibility and tenacity
* Demonstrate the ability to continuously adjust priorities to reflect changing circumstances
* Strong dedication to provide quality customer service
* Effective problem-solving skills and inherent decision-making ability
* Ability to manage own projects including communications to customers as well as work as part of a larger team managed by a project manager
* DoD8570 IAT Level II (e.g.: Sec ), Windows
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
By clicking ?Apply Today? you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
