What are the responsibilities and job description for the Developer position at Kforce Technology Staffing?
Job Details
RESPONSIBILITIES:
Kforce has an enterprise client seeking a Developer 2 in Seattle, WA.
Day to Day Duties:
* Heavy customer support, resolving tickets, face to face meetings with directors, salesforce administration, data load and configuration
* Salesforce implementations
* Prioritize and cultivate a positive user support experience
* Manage and work the Salesforce support queue by promptly triaging cases, answering end-user questions, fulfilling requests, and resolving system incidents in a timely and customer centric manner
* Initiate or join face-to-face, or virtual meetings to resolve customer concerns, gain feedback or prioritize enhancements
* Leverage available documentation, training, team resources, and vendor support teams to administer all team applications
* Assist in monitoring data quality and integrity; Execute data migration/cleansing projects
* Take initiative to improve support processes, decreasing delivery time, and improving customer satisfaction; Look for ways to automate manual processes and increase self-service capabilities
* Collaborate with internal teams effectively, seek to understand user experience and stakeholder perspective on operational processes, and deliver clear solutions to stakeholders
* 24/7 ownership and resolution of Salesforce system issues and outages
REQUIREMENTS:
* Bachelor's degree in Engineering, Computer Science, Mathematics etc.
* 2 years of experience implementing and configuring Salesforce.com for 300 users
* Understanding of and detailed experience with the Salesforce.com architecture
* Understanding of the capabilities and constraints of the Salesforce CRM application coupled with good understanding of the business processes (Marketing, Partner Management, etc.)
* Software: Excel - pivot tables, Vlookup, Lucid chart, Powerpoint
* VS code knowledge would be nice to have
* Experience with a ticketing system would be a plus
* Experience in a customer-facing role where they had to resolve issues (does not have to be tech can be fast food or any other role)
* Able to work independently; Have team stands ups but not hand holding
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
By clicking ?Apply Today? you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.
Kforce has an enterprise client seeking a Developer 2 in Seattle, WA.
Day to Day Duties:
* Heavy customer support, resolving tickets, face to face meetings with directors, salesforce administration, data load and configuration
* Salesforce implementations
* Prioritize and cultivate a positive user support experience
* Manage and work the Salesforce support queue by promptly triaging cases, answering end-user questions, fulfilling requests, and resolving system incidents in a timely and customer centric manner
* Initiate or join face-to-face, or virtual meetings to resolve customer concerns, gain feedback or prioritize enhancements
* Leverage available documentation, training, team resources, and vendor support teams to administer all team applications
* Assist in monitoring data quality and integrity; Execute data migration/cleansing projects
* Take initiative to improve support processes, decreasing delivery time, and improving customer satisfaction; Look for ways to automate manual processes and increase self-service capabilities
* Collaborate with internal teams effectively, seek to understand user experience and stakeholder perspective on operational processes, and deliver clear solutions to stakeholders
* 24/7 ownership and resolution of Salesforce system issues and outages
REQUIREMENTS:
* Bachelor's degree in Engineering, Computer Science, Mathematics etc.
* 2 years of experience implementing and configuring Salesforce.com for 300 users
* Understanding of and detailed experience with the Salesforce.com architecture
* Understanding of the capabilities and constraints of the Salesforce CRM application coupled with good understanding of the business processes (Marketing, Partner Management, etc.)
* Software: Excel - pivot tables, Vlookup, Lucid chart, Powerpoint
* VS code knowledge would be nice to have
* Experience with a ticketing system would be a plus
* Experience in a customer-facing role where they had to resolve issues (does not have to be tech can be fast food or any other role)
* Able to work independently; Have team stands ups but not hand holding
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
By clicking ?Apply Today? you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.
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