What are the responsibilities and job description for the Field Support Engineer position at Kforce Technology Staffing?
Job Details
RESPONSIBILITIES:
Kforce is immediately adding a full-time Field Service Engineer in support of our nationally recognized, Consumer and Commercial Electronic R&D client in Denver, CO.
Responsibilities:
* Maintains high level of customer satisfaction by clarifying customer requirements and guaranteeing their fulfillment
* The Field Support Engineer addresses and manages customer-relation issues with promptness and appropriateness, ensuring that concerns are resolved and escalated as per established protocols
* Provides comprehensive software services, encompassing post-sales and service delivery support, while efficiently addressing application issues for both remote and local accounts across standard and specialized systems
* Leads direct post-sales technical support for end users and organization's authorized service providers, resolving technical challenges on designated hardware and software platforms
* Employs proactive monitoring methods and tools to identify opportunities for preventing problems and enhancing customer experiences
* Maintains departmental documentation on work orders, software, inventory, and other paperwork required
* Aligns individual work with strategy, collaborates with teams to enhance operations and implement process improvements to standardize processes globally
* Adheres to established standards, ensuring data confidentiality, and supports execution of business processes with independent judgment
* The Field Support Engineer completes process-oriented assignments, shares technical information, and supports department-level operational plans
* Identifies and solves varied problems and completes day-to-day tasks with forward planning and minimal supervision
REQUIREMENTS:
* High School diploma/GED); Higher Secondary education or commensurate work experience or demonstrated competence
* Typically has 4-6 years of related work experience, preferably in account management, computer customer support, on site customer support, Mission Critical, systems experience, or a related field
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
By clicking ?Apply Today? you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.
Kforce is immediately adding a full-time Field Service Engineer in support of our nationally recognized, Consumer and Commercial Electronic R&D client in Denver, CO.
Responsibilities:
* Maintains high level of customer satisfaction by clarifying customer requirements and guaranteeing their fulfillment
* The Field Support Engineer addresses and manages customer-relation issues with promptness and appropriateness, ensuring that concerns are resolved and escalated as per established protocols
* Provides comprehensive software services, encompassing post-sales and service delivery support, while efficiently addressing application issues for both remote and local accounts across standard and specialized systems
* Leads direct post-sales technical support for end users and organization's authorized service providers, resolving technical challenges on designated hardware and software platforms
* Employs proactive monitoring methods and tools to identify opportunities for preventing problems and enhancing customer experiences
* Maintains departmental documentation on work orders, software, inventory, and other paperwork required
* Aligns individual work with strategy, collaborates with teams to enhance operations and implement process improvements to standardize processes globally
* Adheres to established standards, ensuring data confidentiality, and supports execution of business processes with independent judgment
* The Field Support Engineer completes process-oriented assignments, shares technical information, and supports department-level operational plans
* Identifies and solves varied problems and completes day-to-day tasks with forward planning and minimal supervision
REQUIREMENTS:
* High School diploma/GED); Higher Secondary education or commensurate work experience or demonstrated competence
* Typically has 4-6 years of related work experience, preferably in account management, computer customer support, on site customer support, Mission Critical, systems experience, or a related field
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
By clicking ?Apply Today? you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
