What are the responsibilities and job description for the Principal Product Manager (CRM) position at Kforce Technology Staffing?
Job Details
RESPONSIBILITIES:
Kforce is working with a client in search of a Principal Product Manager 9CRM) to join their team in NYC. This position is full time, direct hire and hybrid on-site 3-days a week. This role will work cross-functionally to align product direction with both business goals and user needs, delivering impactful CRM solutions for the Sales, Product Strategy, Client Operations, and Marketing teams.
Responsibilities:
* Develop a comprehensive CRM product strategy, roadmap, and OKRs aligned with the firm's goals to drive measurable impact; Continuously refine the roadmap by identifying market trends and adapting to evolving CRM and business needs, enhancing sales effectiveness and client engagement
* Oversee a team of product managers responsible for tailored CRM tools for specific user segments; Ensure the team's accountability for the full product lifecycle of their products-including strategy, execution, launch, and iterative improvements-while maintaining a consistent user experience and connectivity within the CRM ecosystem and client lifecycle
* Act as the go-to expert for CRM solutions within the organization, providing insights and innovative solutions for the Sales, Product Strategy, Client Operations, and Marketing domains
* Lead buy vs. build assessments, select the right partners, and manage ongoing vendor relationships to ensure high-quality product solutions
* Cultivate relationships with stakeholders, gaining buy-in and ensuring alignment across the organization
* Ensure product decisions are in line with the broader Client Lifecycle Product and Technology vision, focusing on interoperability and scalability across teams and tools
* Actively contribute to Technology and company-wide priorities, offering input beyond the immediate product role to support broader company objectives and initiatives
REQUIREMENTS:
* Strategic Product Ownership: 7 years of product management experience, ideally with CRM platforms and Salesforce expertise
* Bring strategic vision, strong relationship-building skills, and a talent for fostering innovation and adaptability in a dynamic environment
* Demonstrated ability to create and execute a product strategy and roadmap that align with strategic goals and customer needs, with a strong emphasis on cost-effective technology ownership and industry best practices
* Deep expertise in Salesforce and CRM platforms to own and drive our CRM product strategy, roadmap, and development
* Customer-Centric Design: Strong understanding of CRM -customer- personas and how to implement feedback loops to continuously improve the CRM product experience based on real -customer- insights
* Data-Driven Decision Making: Deep analytical experience in evaluating product performance and making informed decisions that drive impact
* Excellence in Delivery: Track record of maintaining high standards of efficiency, quality, and -customer- satisfaction, establishing best practices across the CRM product domain
* Exceptional Communication & Influence: Demonstrated ability to effectively collaborate with cross-functional teams, align on product requirements, and engage senior stakeholders with clarity and strategic impact
* Technical Proficiency: Experience with advanced CRM functionalities, including custom configurations, workflow automation, and integrations
* Valuable Experience: Experience in sales, fundraising, and client relationship management across institutional, family capital, and private wealth clients within the asset management alternatives space is a plus
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
By clicking ?Apply Today? you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.
Kforce is working with a client in search of a Principal Product Manager 9CRM) to join their team in NYC. This position is full time, direct hire and hybrid on-site 3-days a week. This role will work cross-functionally to align product direction with both business goals and user needs, delivering impactful CRM solutions for the Sales, Product Strategy, Client Operations, and Marketing teams.
Responsibilities:
* Develop a comprehensive CRM product strategy, roadmap, and OKRs aligned with the firm's goals to drive measurable impact; Continuously refine the roadmap by identifying market trends and adapting to evolving CRM and business needs, enhancing sales effectiveness and client engagement
* Oversee a team of product managers responsible for tailored CRM tools for specific user segments; Ensure the team's accountability for the full product lifecycle of their products-including strategy, execution, launch, and iterative improvements-while maintaining a consistent user experience and connectivity within the CRM ecosystem and client lifecycle
* Act as the go-to expert for CRM solutions within the organization, providing insights and innovative solutions for the Sales, Product Strategy, Client Operations, and Marketing domains
* Lead buy vs. build assessments, select the right partners, and manage ongoing vendor relationships to ensure high-quality product solutions
* Cultivate relationships with stakeholders, gaining buy-in and ensuring alignment across the organization
* Ensure product decisions are in line with the broader Client Lifecycle Product and Technology vision, focusing on interoperability and scalability across teams and tools
* Actively contribute to Technology and company-wide priorities, offering input beyond the immediate product role to support broader company objectives and initiatives
REQUIREMENTS:
* Strategic Product Ownership: 7 years of product management experience, ideally with CRM platforms and Salesforce expertise
* Bring strategic vision, strong relationship-building skills, and a talent for fostering innovation and adaptability in a dynamic environment
* Demonstrated ability to create and execute a product strategy and roadmap that align with strategic goals and customer needs, with a strong emphasis on cost-effective technology ownership and industry best practices
* Deep expertise in Salesforce and CRM platforms to own and drive our CRM product strategy, roadmap, and development
* Customer-Centric Design: Strong understanding of CRM -customer- personas and how to implement feedback loops to continuously improve the CRM product experience based on real -customer- insights
* Data-Driven Decision Making: Deep analytical experience in evaluating product performance and making informed decisions that drive impact
* Excellence in Delivery: Track record of maintaining high standards of efficiency, quality, and -customer- satisfaction, establishing best practices across the CRM product domain
* Exceptional Communication & Influence: Demonstrated ability to effectively collaborate with cross-functional teams, align on product requirements, and engage senior stakeholders with clarity and strategic impact
* Technical Proficiency: Experience with advanced CRM functionalities, including custom configurations, workflow automation, and integrations
* Valuable Experience: Experience in sales, fundraising, and client relationship management across institutional, family capital, and private wealth clients within the asset management alternatives space is a plus
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
By clicking ?Apply Today? you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
