Senior Systems Analyst

RESPONSIBILITIES:
Kforce has a client in Denver, CO that is seeking a Senior Systems Analyst.

Responsibilities:
* Work an aggressive timeline to gather telecommunications user data
* Partner with Tech Services Network and Voice Engineering Team to understand known and needed business processes, system requirements, and integration requirements
* Create and maintain functional process analysis documentation such as data mapping, call flows, and technical requirements documents which identifies and recommends resolution of any process/system/integration-related gaps with the pre-existing Cisco voice system provided by the project team
* Perform technical process evaluation, analysis, along with recommending data collection methodologies
* Follow TS best practices, including documentation, project methodologies, and change management processes
* Find the appropriate users for the next migration based on department and location
* Find phone numbers for those users from CUCM, CUC, Unity, and Workday
* Send emails to managers/users to verify those numbers, along with the list of questions the team has already defined
* Find out if there are any public area phones in the locations to be migrated
* Interview managers for and document any "special telephony needs" (Shared Lines and their users, Hunt Groups and their associated users, Call Handlers, Group Voicemail boxes and the email address with their associated users, Pickup Groups
* Cross-checking the responses from managers/users on the phone number list to verify numbers
* Coordinate with the Network and Voice Engineering team on each step
* Verify user/number/location list is updated with all information found
* Handoff list to Operations Team after migration is completed so they can pick up phones from desks
* Work cooperatively with Tech Services Engineers, Cisco value added reseller ANM (Advanced Network Management), Project Management, and Tech Services Leadership

REQUIREMENTS:
* 3 years of current, professional experience analyzing and improving applications which should include 2 years of experience performing lead-level work for multi-sized projects
* Knowledge of telephony features and functions or voice solutions
* Understands telecommunications, contact center and omnichannel functions and management
* Experience with database collection methodology
* Experience with digital and analog Telecommunications systems
* Able to gather, refine, and validate complex business requirements, interdependencies, potential risks, and issues
* Experience with writing user requirements
* Experience creating technical and functional system specifications and translate requirements to Voice Engineers
* Experience with data mapping activities
* Experience with creating and maintaining flow diagrams using Lucid Charts and/or Microsoft Visio and Microsoft Excel
* Experience managing process communications
* Experience identifying, recommending, and delivering recommendations which improve the overall project cadence
* Excellent team collaboration, delivering results with peers, customers, and vendors

Nice to have:
* Experience working Cisco Call Manager, Unity voice mail, and AWS Connect Cloud Call Center
* Experience in the public sector, at the municipal/county level

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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