What are the responsibilities and job description for the Service Delivery Manager III position at Kforce Technology Staffing?
Job Details
RESPONSIBILITIES:
Kforce has a client in Mountain View, CA that is seeking a Service Delivery Manager III.
Responsibilities:
* The Service Delivery Manager will establish an end-to end service strategy for QuickBooks Live offerings as they relate to our Accountant channel customers
* Develop deep understanding of the needs of small businesses and Accounting firms using QuickBooks and turn insights into a compelling vision to create solutions that solve their needs * Quantify the delivery of benefit and our service performance at every step of the customer journey, constantly maintaining a set of game-changing priorities to improve both the customer experience and the expert experience
* Work with analytics partners to understand what drives benefit to customers, as measured by retention, and optimize the delivery of these benefits
* Partner with leadership and internal partners to understand business pipelines and challenges, and ensure the roadmap is addressing and enabling priorities that drive growth
* The Service Delivery Manager will connect the dots, understand interdependencies, effectively identify roadblocks and work to remove them
REQUIREMENTS:
* Bachelor's degree
* 8-10 years of Customer Experience and Service Strategy, and/or Product Management experience for service oriented offerings
* Superior strategic and analytical skills with ability to draw key insights and develop clear recommendations
* Robust analytical and problem-solving skills with clear examples of using data actively for customer insights, measurement, ROI analysis and recommendations
* Proactive, action oriented and result driven with the ability to thrive in a highly matrixed company structure, including rolling-up sleeves and leading by example at both strategic and tactical levels
* Superior communication and presentation skills, including the ability to communicate complex issues simply and convincingly to drive fast decisions
* Track record of having the capacity to handle highly complex initiatives, with ability to prioritize across multiple workstreams
* Experience with accounting, bookkeeping and/or tax preparation a plus
* This role is hybrid - 3 days a week - candidate must work from either San Diego or Mountain View Office
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
By clicking ?Apply Today? you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.
Kforce has a client in Mountain View, CA that is seeking a Service Delivery Manager III.
Responsibilities:
* The Service Delivery Manager will establish an end-to end service strategy for QuickBooks Live offerings as they relate to our Accountant channel customers
* Develop deep understanding of the needs of small businesses and Accounting firms using QuickBooks and turn insights into a compelling vision to create solutions that solve their needs * Quantify the delivery of benefit and our service performance at every step of the customer journey, constantly maintaining a set of game-changing priorities to improve both the customer experience and the expert experience
* Work with analytics partners to understand what drives benefit to customers, as measured by retention, and optimize the delivery of these benefits
* Partner with leadership and internal partners to understand business pipelines and challenges, and ensure the roadmap is addressing and enabling priorities that drive growth
* The Service Delivery Manager will connect the dots, understand interdependencies, effectively identify roadblocks and work to remove them
REQUIREMENTS:
* Bachelor's degree
* 8-10 years of Customer Experience and Service Strategy, and/or Product Management experience for service oriented offerings
* Superior strategic and analytical skills with ability to draw key insights and develop clear recommendations
* Robust analytical and problem-solving skills with clear examples of using data actively for customer insights, measurement, ROI analysis and recommendations
* Proactive, action oriented and result driven with the ability to thrive in a highly matrixed company structure, including rolling-up sleeves and leading by example at both strategic and tactical levels
* Superior communication and presentation skills, including the ability to communicate complex issues simply and convincingly to drive fast decisions
* Track record of having the capacity to handle highly complex initiatives, with ability to prioritize across multiple workstreams
* Experience with accounting, bookkeeping and/or tax preparation a plus
* This role is hybrid - 3 days a week - candidate must work from either San Diego or Mountain View Office
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
By clicking ?Apply Today? you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
