What are the responsibilities and job description for the Application Support Analyst position at Kforce?
A company is looking for an Application Support Analyst for a 6-month contract to hire role.Key ResponsibilitiesSupport internal users with Salesforce-related issues, primarily level 1 supportManage a queue of tickets in Salesforce, prioritizing and closing them as resolvedTroubleshoot issues and assist users in finding resolutions while attending daily stand-up meetingsRequired Qualifications1-2 years of IT support experience, preferably in helpdesk or application supportExperience working in a fast-paced environment with high-volume ticket managementFamiliarity with Salesforce is a plusStrong customer service experience and ability to communicate effectively with users
