Vice President of Operations (FQHC)

Essential Responsibilities

• Directs internal operations to achieve budgeted results and other financial criteria, and to preserve the capital funds invested in the organization.
• Responsible for driving activities towards the achievement of unique patients, encounter and productivity goals of the clinic and adult day health care centers.
• Serves as the key business driver for the growth and overall success of the clinic.
• Assists staff with the implementation of departmental goals, policies, procedures, and reporting tools through effective use of performance metrics and financial results.
• Promotes a team approach to delivering high quality, cost-efficient care where patient satisfaction and improved health outcomes are the primary goals.
• Implements effective tools to improve operational efficiency and control costs.
• Leads the performance management process that measures and evaluates progress against goals for the organization.
• Provides for all staff a strong day-to-day leadership presence and support an open-door policy among all staff.
• Participates in bi-weekly patient satisfaction/process improvement meetings with other clinic administrators and executive leadership.
• Identifies geographic growth opportunities and priorities.
• Based on projected enrollment rate, visits, and utilization, monitors the impact of growth on the facility’s existing space plan; propose, plan, and directs facility expansion and enhancement projects if required.
• In conjunction with the Chief Clinical Officer (or equivalent) and Directors of Patient Services, works to enhance provider efficiency and, when necessary, assists in resolving clinic-related issues.
• Participates in the development and preparation of short-term and long-range plans and budgets based on broad organization goals and objectives. Recommends their adoption to the Chief Executive Officer.
• Enhances health center visibility through community involvement by participating in service and professional organizations.
• Directs the development and installation of procedures and controls to promote communication and adequate information flow, and thereby solidify management control and direction of the enterprise.
• Ensures the clinic maintains a professional facility appearance both indoors and outdoors.
• Develops and establishes operating policies consistent with the CEO’s overall policies and objectives and ensures their adequate execution. Appraises and evaluates the results of overall operations regularly and systematically, and reports these results to the CEO.
• Establishes policies to ensure adequate management development and to provide for capable management succession for those functions/business units falling under their responsibility.
• Directs the development and establishment of proactive and equitable personnel policies throughout the organization. Insures that the interests and welfare of employees as individuals are preserved and protected.
• Collaborates with the Director of IT to analyze the current information technology infrastructure and scopes out the next level of IT and financial systems that support the growth of specific programs and the organization overall.
• Develops and implements systems for reporting, measurement, and supporting revenue generation.
• Ensures that all activities and operations are performed in compliance with local, state, and federal regulations and laws governing business operations.
• Performs other duties as assigned.
  
  

Education

• Minimum Master’s degree in Business Administration or related field.
  
  

Knowledge, Skills & Abilities

• Minimum ten years of business management experience across a range of business disciplines.
• Minimum five years in a senior management role (director or above).
• Results-proven track record of exceeding goals and a bottom-line orientation.
• Evidence of the ability to consistently make solid decisions through a combination of analysis, wisdom, experience, and judgment.
• High level of business acumen including successful P&L management.
• Ability to balance the delivery of programs against the realities of a budget.
• Exceptional written and verbal communication skills.
• Enthusiasm and willingness to promote growth and expansion of low and no-cost healthcare services for underserved communities.
• Ability to effectively build organization and staff capacity.
• Commitment to developing a top-notch workforce and processes that ensure the organization runs smoothly.
• Leadership style based on commitment to integrity and excellence in her/his work, coupled with experience of leading and inspiring others to new levels of effectiveness and operational impact.
• Ability to multi-task and prioritize workload in a fast-paced environment.
• Knowledge of various practice management models, with the ability to creatively solve problems and develop practical solutions.
• Thorough understanding and broad experiences with the full range of business functions and systems including: strategic development and planning, budgeting, business analysis, facilities management, finance, information systems, human resources, legal affairs, and marketing.
• Ability to establish and maintain effective working relationships with employees, other agencies, and the public.
• Applicants are subject to, and must pass, a full background check.
  
  

Job Type: Full-time

Pay: $130,000.00 - $170,000.00 per year

People with a criminal record are encouraged to apply

Work Location: In person

About Kheir Clinic (FQHC)

The Kheir Clinic is a primary provider of critical in-language healthcare and human services support to the residents of Metro Los Angeles and its neighboring communities. We strive to accommodate underserved residents in the greater Los Angeles area regardless of race, ethnicity, gender, sexual orientation or income.