IT Quality Assurance Analyst

Job Summary

The IT Quality Assurance Analyst develops custom web and mobile applications to support the business needs; applications are a mixture of external and internal use. This position will be the liaison between IT Programmers and the Business users to resolve day-to-day issues and system functionality questions, perform quality system and regression testing, and provide education to impacted users. This position works closely with the IT Programmers to ensure newly developed functionality is properly tested, performs as intended, and implemented successfully.

Essential Functions Job Responsibilities

• First line of support for Ki application issues.
• Work closely with IT Programmers to resolve Ki application issues.
• Develop educational material and communication (provide training if necessary).
• Understand use cases and develop applicable test plans, standard testing templates along with project specific testing templates.
• Perform system testing on new code to ensure new features/updates function as designed; work to anticipate users’ actions or “work arounds” to find hidden system defects.
• Perform regression testing to ensure new code did not break existing functionality.
• Work with programmers to resolve testing defects and document steps to reproduce.
• Track code changes in DEV and release date (coordinate change control).
• Perform basic Ki application changes.
• Write/run simple reports, database extracts.
• Develop internal IT application documentation.
• Contribute to continuous improvement tasks to reduce business dependency on support.
• Contribute to feature design discussions in the interest of testability and intuitive user experience.
• Ensure and follow safety requirements and standards.
• Maintain a safe, neat and orderly work environment.
• Perform all duties in a manner that follows, demonstrates, and promotes Company’s values.
• Report to work as scheduled, on time, and able to work entire work schedule.
• Perform additional duties as assigned.
  
  

Knowledge, Skills, and Ability

• Ability to relay technical information to non-technical users.
• Customer service skills; comfortable working with business users and technical teams.
• Analytical and problem-solving skills.
• Detail oriented with a passion for and ability to continuously learn.
• Possess excellent oral and written communication skills.
• Project management skills with the ability to multi-task, prioritize, and manage time efficiently.
• Ability to meet deadlines and contribute to estimating timelines.
• Ability to exercise patience and understanding.
• Possess a proactive attitude.
• Intermediate to advanced level skills using computer applications (Microsoft Suite, enterprise software).
• Basic math proficiency.
• Able to work effectively both independently and within a team environment.
• Ability to be highly adaptable and responsive to changing business needs.
• Ability to work remotely with occasional onsite requirements.
• Possess a continuous improvement mindset.
• Ability to observe and identify details.
• Ability to work extended hours as scheduled, including weekends.
  
  

Physical Demands

• Frequent sitting, wrist manipulation, walking, and standing.
• Frequent sedentary work with lifting up to 10 pounds.
• Manual dexterity to type and operate office equipment occasionally.
• Must be able to complete all physical requirements to perform essential functions.
  
  

Qualifications Education

• Associate degree in Information Technology preferred.
  
  

Experience

• Required:
• Minimum of 2 years of experience in an Information Technology field.
• Experience writing test cases and validating software functionality.
• Intermediate to advance experience with Microsoft Office programs and other enterprise software.
• Preferred – other software / technology
• Jira or similar project management tool
• Confluence
• Zephyr (TM4J) or similar test case management tool
• LucidChart or similar flow-charting tool
• Familiarity with SQL Queries
• XML
• JSON
  
  

Working Environment

• Position is a remote role; may require onsite attendance on occasion in a temperature-controlled office and manufacturing environment.
  
  

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the associate for this position. Duties, activities, and responsibilities may change, or new ones may be assigned at any time with or without notice. Associate must be able to satisfactorily perform the essential functions of the position with or without reasonable accommodations.

Ki Mobility is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.