What are the responsibilities and job description for the Kia Country of Hilton Head Sales Associate position at Kia Country of Hilton Head?
Main Responsibilities
- Lead Management: Oversee incoming sales leads, generating appointments and quotes through proactive outbound prospecting and lead activity management.
- Customer Retention: Attract potential clients and retain current customers by answering product and service questions via phone and/or internet.
- CSI Scores: Contribute to high scores for the manufacturer's customer satisfaction index (CSI) by ensuring excellent customer service.
In addition, you will be responsible for directing customers to product information resources, checking email frequently, and responding to inquiries immediately. You will also make outbound sold and unsold follow-up calls, respond to phone and email inquiries in a professional manner, and meet/exceed sales goals each month and quarter.
