What are the responsibilities and job description for the Automotive Service Advisor position at Kia Of Bedford?
Job Overview
We are seeking a knowledgeable and customer-focused Automotive Service Advisor to join our dynamic team. In this role, you will serve as the primary point of contact for customers seeking automotive services, ensuring they receive exceptional service while effectively communicating their needs to our technicians. Your expertise in automotive diagnostics and service writing will be crucial in providing accurate information and recommendations to customers regarding their vehicle maintenance and repair needs.
Responsibilities
- Greet customers and assess their automotive service needs.
- Provide detailed explanations of services and repairs required for vehicles.
- Utilize your knowledge of automotive diagnostics to identify issues and recommend appropriate solutions.
- Communicate effectively with service technicians to relay customer concerns and ensure accurate service delivery.
- Upsell additional services or products based on customer needs and vehicle condition.
- Maintain accurate records of customer interactions, service requests, and vehicle history.
- Follow up with customers post-service to ensure satisfaction and address any further questions or concerns.
- Stay updated on industry trends, new technologies, and best practices in automotive service.
Qualifications
- Proven experience as an Automotive Service Advisor or similar role in the automotive industry.
- Strong knowledge of automotive diagnostics, vehicle maintenance, and repair processes.
- Excellent communication skills with a focus on customer service.
- Ability to effectively upsell services while maintaining customer trust.
- Proficient in service writing and record keeping related to automotive services.
- A valid driver's license is required; additional certifications in automotive technology are a plus.
Join our team today and contribute your expertise to provide outstanding service that keeps our customers' vehicles running smoothly!
Job Type: Full-time
Pay: $70,000.00 - $96,000.00 per year
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Shift:
- Day shift
Work Days:
- Monday to Friday
- Rotating weekends
Work Location: In person
Salary : $70,000 - $96,000
