What are the responsibilities and job description for the Auto Appt Setters, Service Support (On-Site) position at KIA of East Hartford?
99 Ash Street East, Hartford, CT 06108
BDC Service Representative
Business Development Center
Full-Time, On-Site Position!
Generous Pay Plan Great Benefits!
Experience Preferred but we will Train
Walk-in Applicants are Welcome!
KIA of East Hartford is hiring now for a BDC Service Representative. Experience is preferred but we will train the right candidates. This is a great opportunity for applicants with automotive BDC experience, or for someone with customer service/telephone contact experience. We value our employees and invest in their success.
KIA of East Hartford is the #1 volume KIA retailer in CT for 2023! We believe culture makes a difference and we strive to build lasting relationships with our employees, customers, and the community. If you are enthusiastic and dedicated, we want to talk to you!
We offer:
Generous pay plan!- Health, Dental and Vision Insurance
- 401(k) Retirement Plan
- Employee discounts
- A career where your efforts are appreciated and rewarded.
- Great Opportunity for advancement within!
Responsibilities - BDC Service Representative:
- Answer all incoming service calls
- Schedule service appointments
- Call customers for follow ups, appointment reminders, missed appointments, and to bring customers into the dealership for service
- Interact with customers as well as with all dealership departments
- Some filing
- Gather data for outgoing calls
- Candidates must be reliable and must report to work promptly when scheduled.
- Other duties may be assigned
Requirements - BDC Service Representative:
- We are seeking friendly, upbeat people who enjoy talking on the phone and answering our customers' questions
- Exceptional communication skills
- Willingness to obtain product knowledge, a positive attitude, and great organizational skills.
- The ability to multi-task, follow direction, be open to change, work effectively under pressure, and to positively defuse negative situations with customers.
- Professional personal appearance
- Please upload your resume. Completing the online assessment will grant you priority consideration!
- Must be authorized to work in the U.S. without sponsorship and be a current resident.
- Must pass pre-employment testing to include background checks, MVR, and drug screening.
We are an Equal Opportunity Employer.
All qualified applicants considered regardless of ethnicity, nationality, gender, veteran or disability status, religion, age, gender orientation or other protected status.