What are the responsibilities and job description for the Express Service Advisor position at KIA of Groton?
The Service Advisor is responsible for assisting customers, in person, on the phone or via on-line with their service needs. The Service Advisor acts as the liaison between the customer and Priority Automotive technician, representing the store and service department in a professional manner. The ASM represents Priority Automotive through consistent service contact with the customer and technician.
Job Description:
- Delivering the highest level of customer service individually and in conjunction with other store team members.
- Maintains professional relationships with store team members
- Growing service business monthly
- Acts as a trusted member of the total store team
- Being a resource for management and other team members
- Attend service meetings, listen and learn and participate
- Understand that the business is built on customer satisfaction and commit to guaranteeing customer satisfaction is maintained at the highest level.
- Personal CSI scores meet or exceed the region average
- Skills & Requirements:
- Strong negotiation and communication skills
- Ability to work in a face-paced environment
- Detail Orientated
- Self-Motivation
- Driver’s license with a good driving record
- Flexibility in work schedule.
- Environmental & Physical Requirements:
- While performing the duties of this job, the employee is regularly required to sit, stand, walk, use hands and fingers to feel and handle, reach with arms and hands, talk and hear. While performing the duties of this job, the employee may incidentally be required to stoop, kneel and crouch, lift weight or exert a force up to a maximum of 25 pounds
- Benefits Include:
- Weekly salary Commission
- Health, dental, life and disability insurance
- 401(k)
- Paid Time-Off
Job Type: Full-time
Pay: $18.00 - $23.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
Shift:
- 8 hour shift
- Day shift
Experience:
- Negotiation: 1 year (Preferred)
- Auto estimating: 1 year (Preferred)
- Mechanical knowledge: 1 year (Preferred)
License/Certification:
- Driver's License (Required)
Work Location: In person
Salary : $18 - $23