What are the responsibilities and job description for the Automotive Service Advisor position at KIA of Irvine?
Job Overview
We are seeking a skilled and customer-focused Automotive Service Advisor to become part of our dynamic team at Kia of Irvine. As the primary point of contact for customers seeking automotive services, your in-depth knowledge of automotive service and mechanics will allow you to clearly address customer concerns, recommend appropriate services, and ensure a seamless and efficient service experience.
Duties
- Greet customers promptly and professionally, providing exceptional customer service throughout their visit.
- Assess customer needs by discussing vehicle issues and recommending appropriate services based on mechanical knowledge.
- Prepare accurate estimates for repairs and maintenance services, including auto estimating for parts and labor.
- Coordinate with service technicians to ensure timely completion of services while maintaining high-quality standards.
- Manage the service appointment schedule efficiently to optimize workflow in the shop.
- Provide information on tire services, routine maintenance, alignments, and other automotive repair needs.
- Maintain clear communication with customers regarding service progress, costs, and any additional recommendations.
- Follow up with customers post-service to ensure satisfaction and address any concerns.
Requirements
- Proven experience in automotive service or a related field is preferred.
- Strong mechanical knowledge of vehicles and familiarity with various automotive systems.
- Proficiency in auto estimating and understanding of repair processes.
- Excellent sales skills with the ability to promote additional services effectively.
- Exceptional customer service skills with a focus on building lasting relationships.
- Ability to work collaboratively with service technicians and other team members.
- Strong organizational skills to manage multiple tasks efficiently.
- A valid driver's license is required.
Join our team at Kia of Irvine as an Automotive Service Advisor, where your expertise will help drive customer satisfaction and loyalty!
Job Type: Full-time
Pay: From $16.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Vision insurance
Shift:
- 10 hour shift
Work Days:
- Rotating weekends
Work Location: In person
Salary : $16