Demo

Ancillary Product Administrator

Kia
Columbus, OH Full Time
POSTED ON 3/7/2025
AVAILABLE BEFORE 6/6/2025

Job Description

Job Description

Description : Job Summary :

Great Lakes KIA of Columbus is seeking a detail-oriented and organized Ancillary Product Administrator to join ourdealership team. This role is responsible for managing the submission, cancellation, andadministration of ancillary products (such as service contracts, GAP insurance, and otheraftermarket products) while ensuring compliance and efficiency in all processes. This is not atraditional warranty administrator role but instead focuses on managing non- manufacturerproducts.

Key Responsibilities :

  • Submission Management : Accurately submit ancillary product sales and claims to

vendors in a timely manner.

  • Cancellation Processing : Handle product cancellations, ensuring refunds and credits
  • are properly documented and processed.

  • Vendor Coordination : Maintain strong communication with product providers to
  • resolve submission or claim issues efficiently.

  • Documentation Compliance : Ensure all ancillary product documents are correctly
  • completed, filed, and meet compliance standards.

  • Reporting Reconciliation : Generate regular reports on submissions, claims, and
  • cancellations, providing insights to the management team.

  • Process Improvement : Identify opportunities to streamline processes, reduce errors,
  • and enhance efficiency in product administration.

  • Support Sales Finance Teams : Act as a resource for sales and finance teams
  • regarding customer cancellations and refunds.

    Requirements : Qualifications :

  • Previous experience in an automotive dealership is preferred.
  • Familiarity with ancillary products is preferred (service contracts, GAP, maintenance
  • programs, etc.).

  • Strong organizational skills and attention to detail.
  • Ability to manage multiple tasks and meet deadlines.
  • Excellent communication skills, both written and verbal.
  • Proficient in dealership management software (e.g., CDK, Reynolds Reynolds) and
  • Microsoft Office Suite.

    Great Lakes Auto Group is an Equal Opportunity Employer. We are committed to providing a work environment that is free from discrimination and harassment. We welcome applicants of all races, colors, religions, genders, gender identities, sexual orientations, national origins, disabilities, ages, veteran status, or any other characteristic protected by law.

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