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Assistant Front Office Manager - Villa Resort

Kiawah Island Golf Resort
Johns Island, SC Full Time
POSTED ON 2/7/2025
AVAILABLE BEFORE 5/7/2025

Kiawah Island Golf Resort consistently ranks as one of the country's top resorts. It is home to The Sanctuary, one of the only Forbes Five Star and AAA Five Diamond hotels in South Carolina, as well as nearly 500 private villas and luxury homes, and five championship golf courses, including The Ocean Course. We strive to enhance southern hospitality by taking care of our employees and guests.

Benefits :

  • Salary position
  • Medical, Dental, Vision, 401(k) options
  • Employee Meal Program
  • Discounts on Golf, Tennis, Accommodations, Dining & More
  • Work in paradise!

Job Summary :

Responsible for maintaining resort wellness, which includes property integrity, managing multi-departmental staff efficiency, and creating genuine guest satisfaction. Immediate responsibilities include successfully managing major corporate visits by maintaining strong interdepartmental communication, resolving guest issues effectively, monitor effective payroll and inventory levels, cultivate employee growth through training opportunities, and assist the Front Office Manager with budgetary guidelines. Demonstrate comprehensive knowledge of Villa resort rooms, services, and facilities, including personnel, features and hours of operation.

Expectations & Responsibilities :

  • Communicate proactively, cooperatively, and appropriately with other hotel and resort departments regarding guests' needs and preferences as well as property situations.
  • Maintain discretion and security for the resort and guests.
  • Comply with procedures and requirements established in the Front Office Manual.
  • Be an ambassador to Kiawah Island Golf Resort at all times, in and outside of the work place.
  • Ability to focus attention on details and be able to organize, prioritize, and follow up.
  • Ability to take initiative and work efficiently within any given period of time, unsupervised.
  • Ability to work flexible hours.
  • Ability to go the extra mile.
  • Should be creative, innovative and strive for continuous improvement.
  • Should display leadership qualities in regards to thinking clearly, quickly, and making decisions.
  • Ability to direct performance of staff and follow up with corrections where needed.
  • Ability to remain calm and courteous with demanding / difficult guests and / or situations .
  • Qualifications :

  • College education preferred.
  • Prior Front Desk experience preferred.
  • High aptitude for computer programs.
  • Excellent organization habits.
  • Effective conflict resolution skills.
  • Positive and energetic attitude.
  • Ability to handle confidential information.
  • Excellent communication skills in English both verbal and written.
  • Essential Physical Requirements :

  • Must be able to lift and carry up to 20 pounds across short-medium distance.
  • Must be able to work on site due to daily needs of the job requirements.
  • Join our team and work in paradise!

    The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, or efforts associated with this position.

    All offers of employment at Kiawah Island Golf Resort are contingent upon the results of a thorough background check. Background checks will be conducted on all final candidates.

    This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship. Kiawah Island Golf Resort is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation, national origin, or due to pregnancy.

    We truly appreciate your interest in Kiawah Island Golf Resort. If you have any questions regarding employment at Kiawah Island Golf Resort, please reach out to Jobs@KiawahResort.com.

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