Director of Housekeeping - The Sanctuary

Job Summary:
The Director of Housekeeping is someone who is responsible for the cleanliness of entire hotel. The Director ensures that housekeeping staff is well trained and supervised and is responsible for driving The Sanctuary philosophy and quality.

Responsibilities & Skills:

• Evaluate the staffing requirements and prepare work schedules weekly according to budget and goals.
• Ensure that sufficient staffing is present to meet the daily business demands.
• Handle all disciplinary counseling as needed according to the Sanctuary policy.
• Communicate anticipated business demands daily with each employee
• Conduct daily line-ups.
• Ensure staff’s knowledge of hotel services, feature, and amenities.
• Assign specific tasks to the staff as they arise.
• Monitor and ensure that the Housekeeping staff performs their job functions to the hotel’s expected level of service.
• Assist the Housekeeping staff whenever necessary in performing all job functions.
• Conduct ongoing training with existing staff and ensure that new staff is certified as requires.
• Accommodate all guest requests in an accurate and efficient manner.
• Coordinate all group requests and needs.
• Monitor and maintain cleanliness and working conditions of equipment and supplies.
• Prepare work orders for equipment repairs and distribute to engineering.
• Ensure all supplies are ordered with accurate usage factors and are received in a timely manner.
• Ensure that all pertinent information is documented in the logbook daily.
• Complete daily walk throughs of rooms with the night cleaners and evaluate their work.
• Ensure payroll is documented and submitted accurately and promptly.
• Ensure payroll forecasts are accurately completed and submitted timely.
• Conduct performance appraisals of designated staff as required.
• Successful completion of the training/certification process.
• Upholds the core values and policies & procedures of the resort.
• All other duties as assigned.

Qualifications:

• Minimum Education – College Degree in Hotel Management preferred.
• Minimum Experience – Previous experience in Housekeeping Management required.
• Must be able to take initiative and work productively within any given period of time unsupervised.
• Must work well under pressure.
• Ability to maintain confidentiality and security of all guest and general hotel information.
• Ability to work flexible hours, including weekends and evenings if necessary.
• Ability to go the extra mile, to provide the extra attention in order to satisfy guests’ individual needs and wants.
• Ability to handle confidential information.
• Must work both independently and in a team environment.
• Excellent communication skills in English both verbal and written.
• Must be able to pass a background check.

Essential Physical Requirements:
Must be able to lift and carry up to 20 pounds across short-medium distance.
Must be able to work on site due to daily needs of the job requirements.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, or efforts associated with this position.

All offers of employment at Kiawah Island Golf Resort are contingent upon the results of a thorough background check. Background checks will be conducted on all final candidates.

This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship. Kiawah Island Golf Resort is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation, national origin, or due to pregnancy.

We truly appreciate your interest in Kiawah Island Golf Resort. If you have any questions regarding employment at Kiawah Island Golf Resort, please reach out to Jobs@KiawahResort.com.