What are the responsibilities and job description for the Assistant Innkeeper position at KIAWAH RESORT ASSOCIATES, L.P.?

Job Description

The Assistant Innkeeper will manage the operations at Two Meeting Street Inn and to be our Members’ primary point of contact. Manage all aspects of their experience from initial reservation to stay and intentions to return. The Innkeeper has a broad level of management responsibility across many functions at the Inn which creates a diversity of tasks and keeps the days interesting. As a manager, the Innkeeper is expected to have a high level of problem-solving skills, to be able to think on their feet, and to be reliable and accessible whenever the Inn is operating. The role requires diverse aptitudes from physical, to technical, to social, to sales skills. Ultimately, they will help create a pleasant and memorable stay for our Members and guests.

Located in the heart of historic downtown Charleston, the extraordinary, freshly refurbished antique bed & breakfast is the perfect urban addition to Kiawah Island Club’s wide range of amenities for Members and their families to enjoy. With eight beautifully appointed suites and an inspired design to reflect the charming historic Charleston backdrop, Two Meeting Street Inn offers unforgettable overnight accommodations, exclusive to Club Members.

We will be serving a vast selection of buffet style breakfast with pastries, coffees, teas and other beverages from our own in house Chef. Served between the hours of 7am to 10am daily.

Also, we will be having a “Happy Hour” between 4-6pm with live music on the weekends. Serving local liquor, beer and wine, along with Charcuterie, hors d'oeuvres and cheese and fruit plates.

Responsibilities :

Ensure every guest interaction is genuine and enthusiastic.

Check with guests at least 3 times throughout the visit. Proactively engage to assess attitudes, seek feedback and address any concerns.

Ensure facility condition is up to standard – Clean, lights, trash, music, furniture, patio, parking, baths, etc.

Sales and promotion – educate guests on Kiawah Island Club activities and Charleston’s offerings.

Manage and schedule Guest Services functions within company standards.

Manage and schedule Housekeeping functions within company standards.

Manage Welcome amenity and Breakfast (Integrate with kitchen)

Facilities Management and Maintenance

Community & neighborhood relations and reputation management

Email response and guest communications as well as marketing support

Email response and guest communications

Anticipate concerns or issues and respond to guests’ complaints in a timely and professional manner.

Maintain open communication with Kiawah Island Club Department Heads.

INCIDENTAL DUTIES

The above list of essential job functions describes the general nature and level of work being performed in this job. It is not intended to be an exhaustive list of all duties, and indeed additional responsibilities may be assigned, as required, by management.

Benefits

Benefits are available to full-time employees after a waiting period and include : Medical, Dental, Vision, Short Term and Long-Term Disability, 401(k), Life Insurance, Accident Insurance, Telehealth, Health / Dependent care spending account, wellness program and generous paid time off including 12 vacation days, 6 sick days and 9 paid holidays per year. KP is an Equal Opportunity Employer that uses EVerify. As an Equal Opportunity Employer, KP and its affiliates do not discriminate in hiring or employment on the basis of race, color, religion, national origin, gender, age, genetic information, sexual orientation, disability, or veteran status. All qualified candidates are encouraged to apply.

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