Assistant Service Manager

Who is Kibble Equipment?

Whether old or new, seasoned or just-starting-out, fast-paced, or slow-and-steady... and everything in-between. We strive to improve customers' lives with innovative services and solutions by surrounding ourselves with exceptional people and products. Join a progressive team and one of the most successful John Deere Ag dealers in the country. With 22 locations across Iowa, Minnesota, and South Dakota; Kibble Equipment offers an exciting work environment, opportunities to grow in your career, excellent benefits, and the chance to work with great people throughout our communities.

Position Summary

As the Assistant Service Manager, you'll thrive on engaging with customers both in-store and out in the field, collaborating closely with a team of John Deere technicians and technology support staff who share a passion for agriculture and enhancing the customer experience. We're seeking individuals who enjoy both independent work and teamwork, contributing to a dynamic service environment. Your key qualities should include confidence, competitiveness, strong communication skills, and a commitment to success. Decision-making skills are crucial, as is a desire for continuous learning and improvement. A solid work ethic, high moral standards, professionalism, and pride in your work are essential for success in this role. You'll work alongside accomplished John Deere service technicians to meet service targets collectively.

Job Responsibilities

• Assist in assigning jobs and work areas to Service Department employees based on their skills and knowledge.
• Participate in assessing repair orders and may engage in repairs as needed.
• Review repair orders for accuracy and completeness.
• Provide guidance and aid in diagnosing machine problems for technicians and apprentices.
• Inspect and repair all special tools; recommend new tooling as necessary.
• Report all customer complaints to the Service Manager or Service Location Manager.
• Coordinate and schedule in-house technician training.
• Support the Service Manager or Service Location Manager in organizing and conducting quarterly safety meetings.
• Assume the role of Service Manager or Service Location Manager in their absence.
• Coordinate the re-conditioning of used equipment and setup of new equipment.
• Approve the release of equipment for delivery to customers.
• Assist in providing performance feedback for service technicians and staff.
• Assist in tracking and scheduling Product Improvement Programs.
• Participate in Service EDUCATE Training programs to enhance skills and knowledge.
• Operate and maintain vehicles, tools, and equipment required for job responsibilities.
• Maintain a clean and orderly work area and follow safety regulations.
• Stay updated on John Deere and competitive equipment.

Qualifications

• 5 years of experience in service repairs.
• Experience in team leadership and collaborative teamwork.
• Proficiency in using special tools and following Technical Manual procedures on specialized machines.
• Familiarity with mechanical, electrical, and hydraulic systems used in off-road, construction, lawn, or heavy equipment.
• Experience operating vehicles, tools, and diagnostic equipment.
• Basic computer skills required.
• Strong verbal and written communication skills.
• Must possess an adequate toolset to perform job responsibilities.
• High School Diploma, GED, or equivalent experience required.
• Valid driver's license required.

Preferred Qualifications

• Demonstrated track record of meeting performance metrics preferred.
• Familiarity with Service Advisor or similar diagnostic tools preferred.
• Associate's Degree preferred.

Benefits

Kibble Equipment offers a highly competitive salary and benefit package including health, vision, and dental insurance, paid time off and paid holidays, Health Savings Account (HSA), 401k and Roth Retirement Savings with employer match as well as Life and Disability Insurance.

Your Career. Your Future. Our Focus.