What are the responsibilities and job description for the Product Support Specialist position at Kibble Equipment?
Who is Kibble Equipment?
Whether old or new, seasoned or just-starting-out, fast-paced, or slow-and-steady... and everything in-between. We strive to improve customers' lives with innovative services and solutions by surrounding ourselves with exceptional people and products. Join a progressive team and one of the most successful John Deere Ag dealers in the country. With 22 locations across Iowa, Minnesota, and South Dakota; Kibble Equipment offers an exciting work environment, opportunities to grow in your career, excellent benefits, and the chance to work with great people throughout our communities.
Position Summary
As a Product Support Specialist, you'll play a crucial role in supporting products, customers and co-workers organization wide. Your responsibilities include providing expert knowledge in current and non-current Precision Ag technology, executing pre-season optimization support agreements, and training various departments on equipment optimization and diagnostics. You will play a key role in newly introduced sense and act technology (See and Spray, Autonomy etc.). Key qualities for success include confidence, technical proficiency, strong communication skills, and a commitment to continuous improvement.
Job Responsibilities
- Make recommendations to maximize product performance.
- Provide expert knowledge in current and non-current Precision Ag technology, Operations Center, and Service Advisor Remote.
- Assist in executing pre-season optimization support agreements.
- Facilitate Product Demonstrations
- Collaborate with sales department on key accounts developing total farm technology solutions.
- Lead off-season customer training and implement new technologies.
- Provide roll over technical call support for the Precision Ag Support Center through Expert Connect
- Collaborate with the Commercial Sales Team to focus on technology adoption and utilization for Ag Service Providers.
Qualifications
- 5 years of experience in Service, Parts, or Sales department operations.
- Experience providing effective instruction to internal and external customers.
- Experience with mechanical, electrical, and hydraulic systems.
- High School Diploma, GED, or equivalent experience required.
- Preferred: Experience with computer functions, Microsoft Office, and diagnostic repair tools. Associates degree preferred.
Benefits
Kibble Equipment offers a highly competitive salary and benefit package including health, vision, and dental insurance, paid time off and paid holidays, Health Savings Account (HSA), 401k and Roth Retirement Savings with employer match as well as Life and Disability Insurance.
Your Career. Your Future. Our Focus.
