Human Resources Team Member Relations Specialist FT

Reports To

Team Member Relations Supervisor

Job Summary

Under supervision of the Team Member Relations Supervisor, is responsible for coordinating and assisting in the development and implementation of policies, programs, and procedures directly and indirectly related to Team Member Relations. Extensive interaction with departmental supervisors, managers, directors, team members, and public is required. An individual must be able to successfully perform each essential function of this position listed below.

Essential Functions

• Ensure compliance with the applicable Tribal, Federal and other laws and gaming regulations and Kickapoo Lucky Eagle policies and procedures.
• Ensure the highest possible standards of guest services by properly listening and responding to guest and team member concerns and questions.
• Prioritizes tasks and projects.
• Coordinates and assists in the development and implementation of policies, programs, and procedures directly or indirectly related to Team Member relations.
• Tracks all complaints and concerns brought forth by Team Members or management, including, but not limited to, grievances, maintaining grievance reports, and may coordinate grievance hearings.
• Assists in the review process of KLECH department-wide performance evaluations with strict confidentiality.
• Ensures all policies and procedures are adhered to when reviewing performance evaluations, Corrective Actions, and terminations.
• Counsels department supervisors, managers and directors on personnel policies, procedures and processes, interprets and provides advice and assistance regarding team member issues.
• Maintains a tracking system for all terminations, exit surveys, grievances, unemployment claims, Team Member Relations investigations, and Team Member complaints.
• Responsible for documenting and notifying the Team Member Relations Supervisor and/ or the HR Manager of any potential or reported issues or complaints of Sexual Abuse or Hostile Work Environment for investigation.
• Assists HR Manager with overseeing Human Resources practices such as hiring, firing, filing, processing all types of corrective action and employment verifications, and any other action involving employee relations.
• Manage and maintain security of confidential information entrusted to position.
• Attend and satisfactorily complete all required training as assigned.
• Monitor compliance with Federal currency transaction reporting requirements, Title 31 requirements and IRS Currency Transaction Reports and property established Anti-Money Laundering policies. Maintain accurate MTL, MIL, CTR and SAR as needed.
• The essential functions listed above are not an all-inclusive list but rather a general representation of the duties and responsibilities pertinent to this position. The duties and responsibilities will be subject to change based on organizational needs and/or deemed necessary by the Director.
• Perform other duties as assigned.
  
  

Minimum Requirements To Qualifications

• High school diploma/GED required.
• Minimum four (4) years related Human Resources experience and/or training, with a minimum of two (2) years in Team Member relations and/or a supervisory role. Equivalent combination of education and experience will be considered.
• THRP, PHR/SPHR preferred
  
  

Other Criteria

Qualified Kickapoo Traditional Tribe of Texas Members and qualified Native American preference is observed.

Skills And Abilities

• Ability to work independently with minimal supervision.
• Ability to maintain effective relationships with the General Manager, Directors, Managers and all staff.
• Ability to work under pressure in a fast paced, stressful environment.
• Ability to meet multiple deadlines and multi-task.
• Ability to have strong critical thinking, analytical and guest service skills.
• Must possess a positive attitude with strong organizational and leadership qualities.
• Ability to add, subtract, multiply and divide in all units of measure.
• Ability to define problems, collect data, establish facts and draw conclusions.
• Ability to understand complex instructions and material.
• Ability to establish and maintain professional relationships with individuals of varying social and cultural backgrounds and with co-workers of all levels.
• Ability to work effectively with individuals and demonstrate leadership and team building skills with empathy and enthusiasm.
• Ability to maintain confidentiality.
• Ability to follow and comply with established Casino guest service programs.
• Proficient in Microsoft Office.
• Ability to use an HRIS and related human resource systems; UKG preferred.
• Ability and willingness to adapt to changing duties and work schedules as this role may change at any time in accordance with business needs.
• Ability to respond to common inquiries or complaints in a professional or timely manner.
• Ability to coordinate Team Member conflicts and related issues, concerns, situations, etc.
• Ability to work a flexible schedule as needed.
• Ability to demonstrate sensitivity and awareness on behalf of a diverse workforce.
• Ability to learn and comprehend company policies and procedures, Kickapoo Indian Preference, and Kickapoo Labor and Employment Rights Code (LERC.)
  
  

Physical Demands

• While performing the duties of this position, the team member is regularly required to stand, sit, walk, push, pull, bend for extended periods; reach with hands and arms; talk and listen on a regular basis.
• The team member must be able to concentrate for prolonged periods.
• Specific vision abilities required by this job include close vision, distance vision, peripheral vision and depth perception.
• The team member must be able to communicate effectively in person or using telecommunications equipment.
• The team member must have the hand-eye coordination and manual dexterity to operate a keyboard, touch-screen display, telephone and calculator.
• Frequently lift and/or move up to 25 lbs.
  
  

Work Environment

• Normal office setting and casino floor.
• Frequent walking and standing in a smoke filled environment and frequent contact with the general public.
• Temperature controlled environment with varying noise levels. May be exposed to high levels of noise throughout the day.
• Extended hours and irregular shifts may be required including nights, weekends and holidays.
• Must be able to perform under pressure and work long hours under stressful conditions.
• May be exposed to the risks associated in attempting to resolve issues with difficult guests and extremely irate staff members.
• May be exposed to various types of lighting including, but not limited to: artificial fluorescent lights, flashing lights, strobe lights, multiple colored lights, etc.
• Travel may be required to perform one or more essential functions of this position.
  
  

Conditions Of Employment

• Must be able to obtain and retain a KTTT Gaming Commission License, including successful completion of background check necessary to obtain and maintain license. Responsible to keep all documents current and valid at all times.
• Must be able to provide authorization to work in the United States.
• Must be at least 18 years of age.
• Must have access to reliable transportation to commute to and from work.
• Must comply with KLEC handbook, internal policy and procedures, and gaming regulations set within KLEC.
• Must participate in tip reporting program. [For tipped positions only.]