Security Shift Supervisor

Reports To

Security Manager

Supervises

Security Officer I-II

Job Summary

Oversee the activities of the assigned shift to provide safety and protection to guests, team members and tribal assets. Assign responsibilities to security officers and monitor staffing levels to ensure business needs are met.

Essential Functions

• Ensure compliance with the applicable Tribal, Federal and other laws and gaming regulations and Kickapoo Lucky Eagle policies and procedures.
• Ensure the highest possible standards of guest services by properly listening and responding to guest and team member concerns and questions.
• Protect tribal assets by observing and reporting unusual, dangerous or suspicious activities throughout KLECH property.
• Supervise day-to-day activities of Security I and II Officers in support of the Security Managers.
• Assign and delegate responsibilities to security officers.
• Assist and address the development of team member evaluations, performance awards, corrective action for policy violations, schedules and resolutions for work place conflicts.
• Train, coach and develop new and current team members.
• Patrol assigned areas, as needed, including but not limited to main entrances, the gaming floor, back of the house and parking areas; control access to restricted areas, check in vendors, provide traffic control, prevent entry of barred guests and other duties as required by business needs.
• Write reports of incidents that occur on KLECH property, investigate and document other important information as needed.
• Escort the transfer of money, chips, and table and slot machine drops.
• Respond to calls from dispatch and inquiries from team members and guests to address internal/external guest concerns, safety issues, emergencies, and medical situations.
• Address guest inquiries regarding items lost within KLECH property.
• Interact and cooperate with local law enforcement agencies as required.
• Maintain integrity and possess basic desire to protect and serve.
• Demonstrate and promote KLECH core values and MAD skills.
• Manage and maintain security of confidential information entrusted to position.
• Attend and satisfactorily complete all required training as assigned.
• Ensure compliance with Title 31 and property established Anti-Money Laundering requirements.
• The essential functions listed above are not an all-inclusive list but rather a general representation of the duties and responsibilities pertinent to this position. The duties and responsibilities will be subject to change based on organizational needs and/or deemed necessary by the Director.
• Perform other duties as assigned.
  
  

Minimum Requirements To Qualifications

• Must have High School Diploma or GED.
• Must pass Security Assessment.
• Must possess a valid, state issued driver's license.
• Associate's degree in Criminal Justice, preferred.
• Previous supervisory experience, preferred.
• Level 1 security training, preferred.
• Knowledge of local, state and federal jurisdiction laws, preferred.
• Strong communication skills in English both written and oral. Spanish or other language skills a plus.
  
  

Other Criteria

Qualified Kickapoo Traditional Tribe of Texas Members and qualified Native American preference is observed.

Skills And Abilities

• Ability to work independently with minimal supervision.
• Ability to maintain effective relationships with the General Manager, Directors, Managers, vendors and all staff.
• Ability to work under pressure in a fast paced, stressful environment.
• Ability to meet multiple deadlines and multi-task.
• Ability to have strong critical thinking, analytical and guest service skills.
• Must possess a positive attitude with strong organizational and leadership qualities.
• Ability to add, subtract, multiply and divide in all units of measure.
• Ability to define problems, collect data, establish facts and draw conclusions.
• Ability to understand complex instructions and material.
• Ability to establish and maintain professional relationships with individuals of varying social and cultural backgrounds and with co-workers of all levels.
• Ability to work effectively with individuals and demonstrate leadership and team building skills with empathy and enthusiasm.
• Ability to maintain confidentiality.
• Ability to follow and comply with established Casino guest service programs.
  
  

Physical Demands

• While performing the duties of this position, the team member is regularly required to stand, sit, walk, push, pull, climb and bend for extended periods; reach with hands and arms; talk and listen on a regular basis.
• The team member must be able to concentrate for prolonged periods.
• Specific vision abilities required by this job include close vision, distance vision, peripheral vision and depth perception.
• The team member must be able to communicate effectively in person or using telecommunications equipment.
• The team member must have the hand-eye coordination and manual dexterity to operate a keyboard, touch-screen display, telephone and calculator.
• Frequently lift and/or move up to 50 lbs.
  
  

Work Environment

• Casino floor, outside premises and normal office setting.
• Frequent walking and standing in a smoke filled environment and frequent contact with the general public.
• Temperature controlled environment with varying noise levels. May be exposed to high levels of noise throughout the day.
• May be exposed to inclement weather and extreme weather conditions.
• Extended hours and irregular shifts may be required including nights, weekends and holidays.
• Must be able to perform under pressure and work long hours under stressful conditions.
• May be exposed to the risks associated in attempting to resolve issues with difficult guests and extremely irate staff members.
• May be exposed to various types of lighting including, but not limited to: artificial fluorescent lights, flashing lights, strobe lights, multiple colored lights, etc.
• Travel may be required to perform one or more essential functions of this position.
  
  

Conditions Of Employment

• Must be able to obtain and retain a KTTT Gaming Commission License, including successful completion of background check necessary to obtain and maintain license. Responsible to keep all documents current and valid at all times.
• Must be able to provide authorization to work in the United States.
• Must be at least 18 years of age.
• Must have access to reliable transportation to commute to and from work.
• Must comply with KLEC handbook, internal policy and procedures, and gaming regulations set within KLEC.