Cage Supervisor

Reports to:

Cage Shift Manager

Supervises:

Cage Cashiers and Main Bankers

Job Summary:

Responsible for Cage operations, equipment and staff during assigned shifts while placing an emphasis on ensuring protection of funds, accountability, and efficient operations.

Essential Functions:

• Ensure compliance with the applicable Tribal, Federal and other laws and gaming regulations and Kickapoo Lucky Eagle policies and procedures.
• Ensure the highest possible standards of guest services by properly listening and responding to guest and team member concerns and questions.
• Maintain adequate staffing levels to ensure tasks and guest's needs are met.
• Maintain thorough department records and reports.
• Supervise day-to-day activities of team members to include performance reviews, rewarding, disciplinary action, time and attendance, scheduling, shift selection, training, planning work, assigning work, directing work, addressing complaints and resolving issues.
• Protect company assets by verification of Cage transactions as recorded in the computerized systems.
• Investigate variances and accurately complete Cage inventory at the end of each gaming day in a timely manner.
• Maintain thorough knowledge of Cage operation controls and software, including updates.
• Monitor staff performance and ensure adherence to established internal control procedures and applicable government-specified regulations.
• Ensure the efficient operation of the Cage and maintain a high level of integrity and security of cash and cash equivalents by verifying Cage transactions as recorded in the Cage accounting system and software.
• Assist management with team member meetings to review and discuss changes to policies and procedures, announce promotions and upcoming events, address issues and concerns with staff and promote teamwork.
• Perform duties of a Cage Cashier or Main Banker as needed.
• Demonstrate and promote KLECH core values and MAD skills.
• Manage and maintain security of confidential information entrusted to position.
• Attend and satisfactorily complete all required training as assigned.
• Monitor compliance with Federal currency transaction reporting requirements, Title 31 requirements and IRS Currency Transaction Reports and property established Anti-Money Laundering policies. Maintain accurate MTL, MIL, CTR and SAR as needed.
• The essential functions listed above are not an all-inclusive list but rather a general representation of the duties and responsibilities pertinent to this position. The duties and responsibilities will be subject to change based on organizational needs and/or deemed necessary by the Director.
• Perform other duties as assigned.

Minimum Requirements to Qualifications:

• Must have High School Diploma or GED.
• Two years' experience in a supervisory role. (Casino Cage setting preferred)
• Associate's degree in Accounting, Business Administration or related area from a college or university; or two years related experience/training preferred.
• Must possess ability and experience in handling and securing large sums of cash.
• Must be detail oriented, accurate, highly organized, self-motivated and demonstrate initiative.
• Must build a positive culture in Cage to meet and exceed guest service standards and provide leadership, coaching and development to the team.
• Must adapt quickly to changing priorities and must be able to organize, prioritize and complete multiple tasks simultaneously.
• Must have intermediate knowledge of the use of standard office equipment; including a 10-key calculator and Microsoft Office programs.
• Strong communication skills in English both written and oral. Spanish or other language skills a plus.

Other Criteria:

Qualified Kickapoo Traditional Tribe of Texas Members and qualified Native American preference is observed.

Skills and Abilities:

• Ability to work independently with minimal supervision.
• Ability to maintain effective relationships with the General Manager, Directors, Managers and all staff.
• Ability to work under pressure in a fast paced, stressful environment.
• Ability to meet multiple deadlines and multi-task.
• Ability to have strong critical thinking, analytical and guest service skills.
• Must possess a positive attitude with strong organizational and leadership qualities.
• Ability to add, subtract, multiply and divide in all units of measure.
• Ability to define problems, collect data, establish facts and draw conclusions.
• Ability to understand complex instructions and material.
• Ability to establish and maintain professional relationships with individuals of varying social and cultural backgrounds and with co-workers of all levels.
• Ability to work effectively with individuals and demonstrate leadership and team building skills with empathy and enthusiasm.
• Ability to maintain confidentiality.
• Ability to follow and comply with established Casino guest service programs.

Physical Demands:

• While performing the duties of this position, the team member is regularly required to stand, sit, walk, push, pull, bend for extended periods; reach with hands and arms; talk and listen on a regular basis.
• The team member must be able to concentrate for prolonged periods.
• Specific vision abilities required by this job include close vision, distance vision, peripheral vision and depth perception.
• The team member must be able to communicate effectively in person or using telecommunications equipment.
• The team member must have the hand-eye coordination and manual dexterity to operate a keyboard, touch-screen display, telephone and calculator.
• Frequently lift and/or move up to 50 lbs.

Work Environment:

• Casino floor and normal office setting.
• Frequent walking and standing in a smoke filled environment and frequent contact with the general public.
• Temperature controlled environment with varying noise levels. May be exposed to high levels of noise throughout the day.
• Extended hours and irregular shifts may be required including nights, weekends and holidays.
• Must be able to perform under pressure and work long hours under stressful conditions.
• May be exposed to the risks associated in attempting to resolve issues with difficult guests and extremely irate staff members.
• May be exposed to various types of lighting including, but not limited to: artificial fluorescent lights, flashing lights, strobe lights, multiple colored lights, etc.
• Travel may be required to perform one or more essential functions of this position.

Conditions of Employment:

• Must be able to obtain and retain a KTTT Gaming Commission License, including successful completion of background check necessary to obtain and maintain license. Responsible to keep all documents current and valid at all times.
• Must be able to provide authorization to work in the United States.
• Must be at least 18 years of age.
• Must have access to reliable transportation to commute to and from work.
• Must comply with KLEC handbook, internal policy and procedures, and gaming regulations set within KLEC.