Birthday Party Manager

Job Overview
We are seeking a dedicated and dynamic Manager to oversee birthday party operations and ensure exceptional service delivery within our organization. The ideal candidate will be responsible for leading a team, managing daily activities, and fostering a positive environment for both staff and guests. This role requires strong leadership skills, a passion for guest services, and the ability to handle various operational tasks efficiently.

Responsibilities

• Supervise daily operations to ensure efficiency and effectiveness in service delivery.
• Manage cash handling processes, ensuring accuracy and accountability in all transactions.
• Provide excellent guest services by addressing inquiries, resolving complaints, and enhancing customer satisfaction.
• Organize and manage events, ensuring all logistical aspects are handled smoothly.
• Collaborate with team members to create a welcoming atmosphere for guests.
• Conduct public speaking engagements as needed to promote events or initiatives.
• Implement conflict management strategies to resolve issues among staff or guests effectively.
• Train and mentor staff, fostering their professional development within the organization.
• Maintain a safe environment for children if applicable, ensuring adherence to safety protocols.

Skills

• Strong cash handling abilities with attention to detail.
• Excellent public speaking skills to effectively communicate with diverse audiences.
• Proven experience in guest services, demonstrating a commitment to customer satisfaction.
• Experience in events management to coordinate successful activities.
• Proficient in conflict management techniques to handle disputes professionally.
• Experience working with children or in child-focused environments is advantageous.
• Strong hospitality skills that contribute to creating memorable experiences for guests.

Must be willing to work the following schedule:

• Friday 5:30pm-9:00pm
• Saturday 8:30am-9:30pm
• Sunday 10:30am-6:30pm
• 3-4 hours on 1 weekday (flexible) for planning and admin. responsibilities

Join our team as a Manager and play a pivotal role in shaping the experiences of our guests while leading a passionate team dedicated to excellence!

Job Type: Part-time

Pay: From $18.00 per hour

Expected hours: 25 – 30 per week

Benefits:

• Paid time off

Schedule:

• Every weekend

Shift availability:

• Day Shift (Preferred)

Ability to Commute:

• Garner, NC 27529 (Preferred)

Work Location: In person

Salary : $18