What are the responsibilities and job description for the Customer Solutions Trainer position at Kidde Global Solutions?
Location :
CANYO : Carrier-Home New York Remote Location, Remote City, NY, 13088 USA - KGS
Kidde is the world's largest manufacturer of fire safety products. Each day, we work to expand upon our legacy of innovation, providing advanced solutions to protect people and property from fire and related hazards. While we're a leading manufacturer of fire safety products, there's more to safety than equipment and technology. From collaboration with builders and dealers to community initiatives to partnerships with non-profits, Kidde Commercial is committed to working together to create a safer world.
About this Role
The Customer Solutions Trainer combines technical knowledge with sales expertise to support and enhance the growth of Kidde Commercial partners. This role is also responsible for designing and delivering training programs on various technical topics to help individuals and teams enhance their skills. Key responsibilities and qualifications associated with this role include :
Key Responsibilities :
- On-boarding Support : Provide consultation and training to new customers, addressing product-related queries and issues.
- Product Demonstrations : Conduct product demonstrations and presentations to showcase the features and benefits of products.
- Customer Training : Train customers in the use of Kidde Commercial products and adjacent product lines, ensuring they understand how to maximize their benefits.
- Sales Support : Assist the sales team in developing proposals, quotes, and technical documentation.
- Collaboration : Work with product development and product management / marketing to ensure products support customer needs based on VOC meetings.
- Problem-Solving : Troubleshoot and resolve technical issues that arise during the sales process.
- Develop Training Programs : Design and develop technical training programs tailored to organizational needs.
- Conduct Training Sessions : Deliver training sessions, workshops, and seminars on technical subjects.
- Create Training Materials : Prepare course materials, presentations, and instructional aids.
- Assess Training Effectiveness : Evaluate the effectiveness of training programs and make necessary improvements.
- Provide Feedback : Offer feedback and guidance to trainees to help them improve their technical skills.
- Manage Training Resources : Ensure training equipment and resources are available and in good working order.
- Industry Knowledge : Keep up to date with the latest technological trends and advancements.
- Communication : Maintain detailed communication of customer interactions, technical issues and resolutions with the regional sales teams.
Basic Qualifications :
Preferred Qualifications :
Kidde Global Solutions is An Equal Opportunity / Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.
