Inside Sales Specialist (30171173)

Job Description

As North America’s #1 home fire safety brand, Kidde's mission is to provide solutions that protect people and property from the effects of fire and its related hazards. For more than 100 years, people have relied on Kidde to deliver superior fire detection and suppression.

About This Role

Experienced inside sales professional working independently to generate leads, meet performance goals, and provide support to customers. May also provide input to team members. Responsible for improving processes to enhance inside sales performance.

Key Responsibilities

• Meet or exceed sales targets for assigned accounts within designated region.
• Achieve target revenue growth and profitability metrics by channel segment/customer.
• Actively seek opportunities to convert customer purchases from competitive solutions.
• Customer engagement through inbound and outbound calling activities.
• Educate customers about new products, new legislation, product updates.
• Demonstrate Product knowledge to explain features and benefits, competitive awareness, to offer customer solutions.
• Manage, maintain, and update customer interactions in a tracking system.
• Work collaboratively with Regional Sales Managers and 3rd party rep agencies to ensure high levels of support.
• Works in coordination with customer service, finance, and logistics to ensure timely responses to customer needs.
• Less than 20% travel to customer meetings, tradeshows, events, etc.
• Kidde Global Solutions is seeking an experienced Inside Sales Representative for the U.S. Commercial Sales channel.
• This role will be responsible for tasks such as customer satisfaction, lead generation, account management, and providing excellent outstanding customer service within electrical and HVAC markets, with expansion to fire equipment distribution and Edwards Signaling.
• This role will support a geographical area, including regional sales managers, to meet or exceed the region’s quota.
• This role will also be responsible for building and maintaining relationships with customers, identifying new products, and promoting products and brands at industry shows.
• The inside salesperson works closely with outside sales, trade marketing, logistics, customer service, engineering, and manufacturing.
  
  

Basic Requirements

• HS Diploma or Equivalent.
• 2 years of inside sales or account management experience in a manufacturing or similar environment.
• 1 year of experience with MSFT office suite.
• Must be a US Citizen or a Green Card Holder.
  
  

Preferred Requirements

• Associate’s Degree/Bachelor’s Degree strongly preferred
• Inside Sales, Lead Generation, and Account Management skills.
• Fire safety specific experience is strongly preferred.
• Customer Satisfaction and Customer Service skills.
• Excellent communication and interpersonal skills.
• Strong organizational and time management abilities.
• Experience with CRM software is a plus.
• Ability to work well in a team environment.
• Previous sales experience in the fire safety industry is preferred.
• Previous sales experience with electrical distribution and/or National Accounts is a plus.
• Ability to build and maintain relationships with customers.
• Source new sales opportunities through inbound lead follow-up and outbound cold calls and emails.
• Requires advanced knowledge obtained through a University degree, combined with experience Practical to substantial knowledge of Carrier organization, programs or systems with the ability to make enhancements and leverage in daily work.