What are the responsibilities and job description for the TECH, CUSTOMER SERVICE position at Kidde Global Solutions?
Location :
CABRA : Bradenton Florida 8985 Town Center Parkway, Bradenton, FL, 34202 USA
As North America's #1 home fire safety brand, Kidde's mission is to provide solutions that protect people and property from the effects of fire and its related hazards. For more than 100 years, people have relied on Kidde to deliver superior fire detection and suppression.
About this role
A Customer Service Representative (CSR) is responsible for interacting with customers to provide information in response to inquiries, address complaints, and resolve issues. Their role is critical in maintaining customer satisfaction and loyalty.
Key Responsibilities
Customer Interaction :
- Handle inbound and outbound calls, emails, or chat inquiries from customers.
- Respond to customer inquiries regarding products, services, policies, and account information.
- Provide accurate and efficient information to resolve customer concerns.
Issue Resolution :
Order Processing and Account Management :
Documentation and Reporting :
Policy and Process Adherence :
Feedback and Improvement :
Basic Qualifications
Preferred Qualifications
Kidde Global Solutions is An Equal Opportunity / Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.
